Troubleshooting
Problem Possible cause Corrective action
My keyboard is connected,
but little or no keys are
being detected
The detection sensitivity is too low. Raise the detection sensitivity setting and try again.
When typing, multiple
and/or erroneous keys are
displayed in addition to
those I have pressed.
The detection sensitivity setting is too
high.
Lower the detection sensitivity setting and try again.
Device is not resting on a firm flat
surface
Reposition device to a firm surface.
My keyboard doesn’t show
the battery indicator when
enable checkbox is clicked
Device is not pairing on a Bluetooth
compatible device
Start pairing the device.
My Pocket PC doesn’t
accept the authentication of
my keyboard while pairing
Matching passkey is not being entered
on both Pocket PC and virtual
keyboard.
Re-start pair device to re-enter the matched passkey.
My Pocket PC doesn’t emit
key taps when pressing a
key
Sound affects, on your Pocket PC
device have not been enabled.
Enable “Sound affects on Virtual Keyboard” on VKB driver.;
Ensure that your Pocket PC Sounds Notifications is set for
taps.
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