2-10
IBM Personal Computer User Guide
Flat rate
You may call the IBM PC HelpCenter to
purchase support for a single incident or
multiple incidents (in Canada, call the toll free number listed on page 2-9). The flat-
rate option is not available in Australia or New Zealand.
Single incident
The single call option allows you to pay a flat fee for each individual problem you
need to resolve. This option is payable only by credit card.
3-incident pack
The 3-incident pack allows you to purchase a block of problem resolutions at a
discount from the single incident price. This option is payable only by credit card.
The
3-incident pack expires one year from the date of purchase.
5-incident pack
In Australia and New Zealand, the 5-incident pack allows you to purchase a block of
problem resolutions at a discount from the single-incident price. The 5-incident help
pack expires one year from the date of purchase.
10-incident pack
In the United States, Canada, Australia, and New Zealand, the 10-incident pack
allows you to purchase a block of problem resolutions at a discount from the single-
incident price. The 10-incident pack expires one year from the date of purchase.
An incident is a request for telephone assistance about a single question or
problem. An incident may involve multiple conversations or actions which may
include (but are not limited to):
• your initial request
• research by IBM
• a call back from IBM to you
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