IBM FlashSystem 710 Product Guide

IBM FlashSystem 710 and IBM FlashSystem 810 13
Warranty options
FlashSystem 710 and FlashSystem 810 have a 1-year on-site warranty with 9x5 next business day terms.
IBM offers optional warranty and maintenance service upgrades for these systems:
Warranty service upgrades
z
24x7 on-site repair with 2-hour target response time
z
24x7 on-site repair with same day target response time
z
9x5 on-site repair with same day target response time
z
Maintenance (post-warranty) service offerings
z
24x7 on-site repair with 2-hour target response time
z
24x7 on-site repair with same day target response time
z
9x5 on-site repair with same day target response time
z
9x5 on-site repair with next business day target response time
z
Table 8 explains the warranty service level definitions in more detail.
Table 8. Warranty service level definitions
Term Description
On-site
service
A service technician comes to the machine's location for equipment repair.
24x7 2-hour A service technician is scheduled to arrive at machine’s location within two hours after remote
problem determination is complete, if IBM determines on-site service is required. IBM provides
24-hour service, every day, including IBM holidays.
24x7 same
day
A service technician is scheduled to arrive at machine’s location within four hours after remote
problem determination is complete, if IBM determines on-site service is required. IBM provides
24-hour service, every day, including IBM holidays.
9x5 same
day
A service technician is scheduled to arrive at machine’s location within four business hours after
remote problem determination is complete, if IBM determines on-site service is required. IBM
provides service from 8:00 a.m. to 5:00 p.m. in the client's local time zone, Monday through Friday,
excluding IBM holidays. If it is after 1:00 p.m., and it is determined that on-site service is required, the
client can expect the service technician to arrive the morning of the following business day. For
noncritical service requests, a service technician will arrive by the end of the following business day.
9x5 next
business
day
A service technician is scheduled to arrive at machine’s location on the business day after we receive
your call, following remote problem determination, if IBM determines on-site service is required. IBM
provides service from 8:00 a.m. to 5:00 p.m. in the client's local time zone, Monday through Friday,
excluding IBM holidays.
Regulatory compliance
FlashSystem 710 and FlashSystem 810 conform to the following standards:
FCC - Verified to comply with Part 15 of the FCC Rules, Class A
z
Canada ICES-003, issue 4, Class A
z
IEC/EN 60950-1
z
CB Certificate
z
UL60950-1 CAN/CSA C22.2 No. 60950-1
z
CE Mark
z
EN55022/CISPR 22, Class A
z

IBM FlashSystem 710 Specifications

General

Brand	IBM
Model	FlashSystem 710
Category	Storage
Language	English