v POST error condition.
v A series of beeps that indicate an error condition.
v The SDMC login screen and user interface fails to start.
v The system displays a reference code or any other error information.
5. Do you have any of the failing symptoms during power on?
v No: Continue with step 6.
v Yes: Go to the “Equivalent maintenance information for the SDMC PC” on page 1.
6. Perform system unit testing by using PC-Doctor. For details, see “Performing system unit testing by
using PC-Doctor” on page 21.
7. Does the PC-Doctor diagnostics diskette start and allow tests to be run on the PC system unit?
v No: Go to “Testing for a power problem” on page 21.
v Yes: Go to “Step 2. SDMC problem determination.”
Step 2. SDMC problem determination:
1. Perform system unit testing by using PC-Doctor. For details, see “Performing system unit testing by
using PC-Doctor” on page 21. Select System Unit > Run All Selected.
2. Did the system unit tests detect errors?
v No: Go to “Step 3. SDMC problem determination.”
v Yes: Continue with step 3.
3. Use the PC-Doctor diagnostics and the maintenance procedures for the type of PC that you are
working on to isolate the failure and exchange customer replaceable units (CRUs). see the publications
listed in the “Equivalent maintenance information for the SDMC PC” on page 1.
4. When the problem is repaired, or if the problem cannot be isolated, continue with “Step 4. SDMC
problem determination.”
Step 3. SDMC problem determination:
Attention: This step requires SDMC support assistance. Contact SDMC support before continuing.
1. If you are directed to reload the SDMC from the recovery DVD and then reload the backup profile
and configuration data, see Recovering the SDMC.
2. After reloading the appliance code from the recovery DVD, does the SDMC start correctly?
v No: Contact your next level of support.
v Yes: This ends the procedure.
Step 4. SDMC problem determination:
Note: If you reach this step and you have not been able to isolate a failure, contact your next level of
support for assistance.
1. Reinstall all CRUs that did not fix the problem.
2. You must have performed a repair action to continue. If you have not already done so, verify the
repair. For instructions, see “Performing system unit testing by using PC-Doctor” on page 21.
3. Did the system unit tests run without errors?
v No: To troubleshoot the error, return to “Performing system unit testing by using PC-Doctor” on
page 21. Then return here and continue with step 4.
v Yes: Continue with step 4.
4. Does the SDMC communicate with all connected servers?
v No: Go to “Testing the SDMC Ethernet adapter” on page 22.
v Yes: Did you exchange the system board or the system board battery?
– No: This ends the procedure.
20 Troubleshooting, service, and support using SDMC
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