4. On the Systems page, click Edit.
5. Optional: The Groups list displays the available groups. To see systems monitored by Service and
Support Manager, click Service and Support Groups > Monitored Systems.
6. Select the available systems or groups you want to associate with this contact information.
Notes:
v Associating contact information with a group of systems associates the contact information with the
individual systems in the group, not with the group. Consequently, if you add systems to the
group, this contact information is not associated with the new systems.
v A system can only have one set of contact information associated with it at a time.
7. To associate the systems or groups with the contact information, click Add.
8. To remove systems or groups from being associated with this contact information, select the system
under Selected and click Remove.
9. To save the changes, click OK.
Delete contact information
You can delete a contact person from the Service contact list.
To delete a contact person from the Service contact list, complete the following steps:
1. From the main Service and Support Manager page, click Manage your system contacts.
2. On the Service contact list, click Select for the contact names you want to delete.
Note: You cannot delete the contact information of the person designated as the default contact
person. If you want to delete the contact information of the current default contact person, you must
first designate a different default contact person.
3. Click Actions > Delete.
4. Click Delete.
Set a default contact
You can change the contact person that Service and Support Manager uses as the default contact.
Endpoints that have not been manually associated with a contact person are automatically associated
with the default contact person. The default contact person cannot be deleted.
To change the default contact person, complete the following steps:
1. From the main Service and Support Manager page, click Manage your system contacts.
2. On the Service contact list, select the name of the contact whose information you want to have used
as the default contact.
3. Click Actions > Make Default.
4. Click Make Default.
Authorizing User
Request authorization for Electronic Service Agent. Electronic Service Agent associates your system with
an IBM ID and allows access to system information through the Electronic Services website. This
registration is also used by your operating system to automate service processes for your AIX or IBM i
operation system.
To register a user ID, complete the following steps:
1. From the main Service and Support Manager summary page, select Manage Settings.
Troubleshooting, service, and support using Systems Director Management Console 39
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