Manually collect support files ...........................35
Manually submitting support files to IBM support ....................37
Managing Systems call-home ............................37
Managing Customer Information ...........................37
Add a new contact ...............................38
Edit contact information .............................38
Edit the systems or groups associated with a contact ...................38
Delete contact information ............................39
Set a default contact ..............................39
Authorizing User ................................39
Service and Support Manager Getting Started wizard ....................40
Updating the Systems Director Management Console .....................40
Managing Power Systems firmware ...........................40
Notices ...................................41
Trademarks ...................................42
Electronic emission notices ..............................42
Class A Notices .................................42
Class B Notices .................................46
Terms and conditions ................................49
iv Troubleshooting, service, and support using SDMC
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