IBM Storwize V7000 User Manual

2. Shut down the system by using the management GUI. Click Monitoring >
System Details.FromtheActions menu, select Shut Down System.
3. Wait for the power LED on both node canisters in all control enclosures to start
flashing, which indicates that the shutdown operation has completed.
The following figure shows the LEDs on the node canisters. The power LED is
the LED on the left when the canister is top-side up.
4. Using the power switches, power off the control enclosures.
5. Using the power switches, power off the expansion enclosures.
6. (Optional) Shut down external storage systems.
7. (Optional) Shut down Fibre Channel switches.
Procedure: Collecting information for support
IBM support might ask you to collect trace files and dump files from your system
to help them resolve a problem.
About this task
The management GUI and the service assistant have features to assist you in
collecting the required information. The management GUI collects information
from all the components in the system. The service assistant collects information
from a single node canister. When the information that is collected is packaged
together in a single file, the file is called a snap.
Special tools that are only available to the support teams are required to interpret
the contents of the support package. The files are not designed for customer use.
Procedure
Always follow the instructions that are given by the support team to determine
whether to collect the package by using the management GUI or the service
assistant. Instruction is also given for which package content option is required.
v If you are collecting the package by using the management GUI, select Settings
> Support. Click Download Support Package. Follow the instructions to
download the appropriate log files.
v If you are collecting the package by using the service assistant, ensure that the
node that you want to collect logs from is the current node. Select the Collect
1
svc00672
1
Figure 23. LEDs on the node canisters
66 Storwize V7000: Troubleshooting, Recovery, and Maintenance Guide

IBM Storwize V7000 Specifications

General

Model	Storwize V7000
Storage Type	Hybrid Flash Array
RAID Levels	0, 1, 5, 6, 10
Form Factor	2U
Drive Types	SSD, SAS
Host Interface	8 Gbps Fibre Channel, 16 Gbps Fibre Channel, 1 Gbps iSCSI, 10 Gbps iSCSI, 12 Gbps SAS
Maximum Cache	32GB
Operating System Support	IBM AIX, Linux, Windows, VMware
Data Reduction Features	Real-time Compression
Management Software	IBM Spectrum Virtualize