v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
001800F Microprocessors with mismatched family.
1. Make sure that the microprocessor is on the
ServerProven website at http://www.ibm.com/
servers/eserver/serverproven/compat/us/.
2. Check the IBM support website for a firmware
update and update the server firmware to the
latest level (see “Updating the firmware” on page
267).
3. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see “Installing a
microprocessor and heat sink” on page 254).
0018010 Microprocessors with mismatched stepping.
1. Make sure that the microprocessor is on the
ServerProven website at http://www.ibm.com/
servers/eserver/serverproven/compat/us/.
2. Check the IBM support website for a firmware
update and update the server firmware to the
latest level (see “Updating the firmware” on page
267).
3. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see “Installing a
microprocessor and heat sink” on page 254).
0050001 DIMM disabled. Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source;
then, wait 10 seconds before restarting the server.
1. Make sure the DIMM is installed correctly (see
“Installing a memory module” on page 203).
2. If the DIMM was disabled because of a memory
fault, follow the suggested actions for that error
event.
3. Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory event. If no memory fault is recorded in
the logs and no DIMM connector error LED is lit,
you can re-enable the DIMM through the Setup
utility or the Advanced Settings Utility (ASU).
30 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide
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