IBM System x3100 M4 User Manual

Appendix A. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system. Information about diagnostic tools is
in the Problem Determination and Service Guide on the IBM Documentation CD
that comes with your system.
v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for
technical information, hints, tips, and new device drivers or to submit a request
for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/supportportal/ and follow the
instructions. Also, some documents are available through the IBM Publications
Center at http://www.ibm.com/shop/publications/order/.
Getting help and information from the World Wide Web
On the World Wide Web, the IBM website has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
®
and xSeries
®
information is http://www.ibm.com/systems/x/. The address for IBM
BladeCenter
®
information is http://www.ibm.com/systems/bladecenter/. The address
for IBM IntelliStation
®
information is http://www.ibm.com/intellistation/.
© Copyright IBM Corp. 2011 73

IBM System x3100 M4 Specifications

General

Memory	Up to 32 GB DDR3 ECC UDIMM
Memory Slots	4 DIMM slots
Form Factor	Tower
Chipset	Intel C202
Processor Sockets	1
Processor	Intel Xeon E3-1200 v2 series, Intel Pentium series, Intel Celeron series
Storage	Up to 4x 3.5-inch
Power Supply	350W
Hard Drive Bays	4 x 3.5"
RAID Support	RAID 0, 1, 10
Network Interface	Gigabit Ethernet
Expansion Slots	1 x PCIe 3.0 x16, 1 x PCIe 2.0 x4
Operating System Support	Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server

Summary

The IBM System x3100 M4 Server

What Your Server Offers

Details features like integrated management module II, UEFI firmware, dynamic system analysis, and graphics controller.

Server Controls, LEDs, and Power

Describes front and rear controls, LEDs, and power management features of the server.

Installing Optional Devices

Installation Guidelines

Provides essential precautions and steps before installing server options or hardware.

Handling Static-Sensitive Devices

Explains precautions to prevent damage from static electricity when handling components.

Installing a Memory Module

Details the types of DIMMs supported and the procedure for installing memory modules.

Installing Drives

Covers the installation of various drive types like DVD-ROM, hard disk drives, and tape drives.

Configuring the Server

Setup Utility

Introduces the UEFI Setup Utility for configuring system settings, date, time, and passwords.

Passwords

Explains how to set and manage power-on and administrator passwords for server security.

Using the Integrated Management Module II

Describes the IMM2's systems-management features for monitoring and remote control.

Appendix A. Getting Help and Technical Assistance

Before You Call

Lists essential troubleshooting steps to perform before contacting IBM support for assistance.

Getting Help and Information from the World Wide Web

Provides IBM website addresses for accessing technical information, drivers, and support.

Appendix B. Notices

Particulate Contamination

Details environmental limits for particulates and gases to prevent server damage.

Federal Communications Commission (FCC) Statement

States compliance with FCC rules for Class A digital devices and potential interference.

European Union EMC Directive Conformance Statement

Confirms product compliance with EU directives on electromagnetic compatibility.