v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
No-beep symptom Description Action
No beep occurs, and the
power-supply ac LED is
off
Possible power problem.
1. Make sure that the ac power cord is
connected to the power supply and to an ac
outlet.
2. Reseat the power supplies.
3. If two power supplies are installed, swap
them to determine whether one is defective.
4. Disconnect the cable from the hard disk
drive backplane power connector (J13) on
the power backplane. If the ac power LED
comes on, see “Solving undetermined
problems” on page 86.
No beep occurs, the
server does not start,
and the power-supply ac
LED is lit.
Possible power problem. See “Power-supply LEDs” on page 60.
POST error codes
The following table describes the POST error codes and suggested actions to
correct the detected problems.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
062 Three consecutive boot failures using the
default configuration.
1. Run the Configuration/Setup Utility program, save
the configuration, and restart the server.
2. Update the system firmware to the latest level
(see “Updating the firmware” on page 149).
3. Reseat the following components, one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. (Trained service technician only)
Microprocessor 1
4.
Replace the components listed in step 3, one at a
time, in the order shown, restarting the server
each time.
101, 102, 106 System and microprocessor error.
1. (Trained service technician only) Replace the
system board.
28 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide
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