v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7978 and 1913 server,” on page 89 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
162 Device configuration error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the following components, one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. Failing device (if the device is a FRU, the
device must be reseated by a trained service
technician only)
3.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. Failing device (if the device is a FRU, the
device must be replaced by a trained service
technician only)
c. (Trained service technician only) System
board
163 Real-time clock error. (time of day not set)
1. Run the Configuration/Setup Utility program,
select Load Default Settings, make sure that the
date and time are correct, and save the settings.
2. Reseat the battery.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. System-board battery
b. (Trained service technician only) System
board
164 Memory configuration changed.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the DIMMs.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMMs
b. (Trained service technician only) System
board
165 Service processor failure. (Trained service technician only) Replace the system
board.
30 IBM System x3550 Type 7978 and 1913: Problem Determination and Service Guide
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