iGenix IG9901WIFI - Trouble Shooting Guide; Common Operational Issues; Error Code Explanations

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TROUBLE SHOOTING GUIDE
If you experience difculties with the appliance, please check the suggestions below before contacting
customer services:
Problem Solution
The unit will not switch on. 1. Check Trip Switch / Fuse.
2. Wait for 3 minutes and start again, protective
device may be preventing unit from working.
3. Check if the plug is connected to mains socket
correctly.
4. Check batteries in the remote control.
Runs for a short while and then switches off. 1. If the set temperature is close to room
temperature, the unit will automatically switch
off, you can lower the set temperature to
restart.
2. Check if air outlet is blocked, if so remove
obstacle.
3. Check if Timer function has been activated.
Runs without cooling in Air Conditioning mode. 1. If the door or window is open
2. If there is another appliance creating heat in the
same room
3. Check if the air lter is dirty – if so, clean
4. Check if air outlets or inlets are blocked
5. The set temperature is too high
Water is leaking from unit when moving. 1. If the door or window is open
2. If there is another appliance creating heat in the
same room
3. Check if the air lter is dirty – if so, clean
4. Check if air outlets or inlets are blocked
5. The set temperature is too high
Error Code: E4 shown on display panel.
1. Drain the water tank – refer to Water
Drainage on Page 17.
Error Code: E2 shown on display panel. 1. Technical Fault – contact Customer Services
and provide error code
Error Code: E3 shown on display panel.
1. Technical Fault – contact Customer Services
and provide error code