IHP BarcelonaLights36ZEN - Troubleshooting

IHP.us.com
900861-00NC
30
Symptom Remedy
Fireplace Won’t Light 1. Bleed gas line.
2. Ensure all gas lines are turned ON.
3. Ensure there is not too much media overtop the burner, it can inhibit the gas flow. Too little or no
media can also contribute to non-lighting.
4. Ensure adaptor is plugged in.
5. Verify 120VAC power at junction box under burner pan.
6. Media blocking pilot hole. See Figure 35 on Page 25.
No Spark to Ignite 1. Visually look at igniter for any physical damage.
2. Ensure adaptor is plugged in and reads 7.5VDC
Continues to Spark after Lighting 1. Thermocouple out of alignment.
2. Check connection of thermocouple at “S” terminal on control module to ensure it is connected.
Low Flame 1. Use only glass media provided with appliance or listed in the accessory section of this manual
(see Page 31). Ensure that the media is no more than 1-inch over top of burner.
2. Ensure all shutoff valves are is fully open (see Page 5, Figure 1).
3. Check for spider webs inside burner orifice.
4. Check gas pressure.
Water in my Fireplace 1. Excess dust/sand material from media may be blocking the weep holes to relieve water. Remove
all media and unplug weep holes. Clean or install new media free of dust and dirt.
2. Ensure fireplace has proper drainage for water and proper ventilation to dry out.
Whistling Noises 1. Check media to ensure it is not too tightly packed around the burner tube.
2. Ensure a non-whistling flex connector is being used.
Fireplace Won’t Stay Lit 1. Check alignment of pilot flame through ignition hole on Page 25, Figure 35.
2. Thermocouple reading should be between 10-20mV. Test at the brass ground lead on gas valve
and the gold lead at “S” terminal on the control module. If no minimum millivolts are maintained
replace the TC. Must test with pilot running to obtain readings.
3. Check continuity of thermocouple. Using a volt meter remove the TC test lead “S” from the con-
trol module and the brass fork terminal from the gas valve. Test for continuity. If no continuity
then replace the TC.
4. Ensure thermocouple is clean and free of any debris. Excessive soot can be an issue.
Low Flame Height 1. Wrong media installed into the burner trough.
2. Too much media installed overtop of the trough (See Page 24 for details).
Sooting 1. Incorrect gas for the fireplace. Ensure rating label has proper model number for gas being used.
2. Too much media can cause sooting.
3. Wrong media being used. (See Page 24 for details).
GENERAL TROUBLESHOOTING