Imagine ADC-A12C31 - ADC-A12 C31 Service and Support

ADC-A12C31 Operator’s Handbook Rev. A P. 38
ADC-A12C31 Service and Support
For service and support, telephone the Imagine Communications Customer Service Department at
1-888-534-8246. If the problem cannot be resolved over the telephone and the instrument must be
shipped to Imagine Communications for service or repair:
 Obtain a Return Authorization (RA) number from the Imagine Communications Customer Service
Department.
 Attach a tag to the unit with the following information:
▫ Your company name, address, and telephone number
▫ The name of the contact person at your company
▫ The RA number
▫ The unit serial number
▫ An explanation of the problem
 To prevent shipping damage, pack the unit the same way Imagine Communications had packed it.
If possible, use the original packing materials in the original shipping container.
 Ship the unit to the following location:
Image Communications Corporation
Videotek Test and Measurement
243 Shoemaker Road
Pottstown, PA 19464-6433
Attn: RA xxxx (where xxxx is the RA number)
Email: BCDService@imaginecommunications.com