Hardware Installation
CAUTION
• Always avoid eye contact with laser beams. Use of controls
or adjustments, or performance of procedures other than
those specified herein, may result in eye damage.
• This equipment employs a visible Class 1 (7 milliwatts) laser
beam. Laser radiation may be present when the drive
operates without panels or covers installed.
• If your SuperDisk drive does not work, never remove the
case. Covers shall be removed by authorized service
personnel only.
• Before you begin, touch a grounded metal object on your
computer to discharge possible buildup of personal static
electricity. Failure to eliminate significant build up could
result in a shock and/or compromise your computer system’s
functionality. For added security, grounding straps (a band
fitted to the wrist at the end of a trailing strap) are available
from many computer vendors. We recommend using a
grounding strap during the installation process to prevent
static electrical build up.
• Make sure to back up your hard drive(s) and review the pre-
installation checklist before installing your SuperDisk drive.
WARNING
• Never open your computer case when it’s plugged into
a power source.
• Be careful when working inside your computer case.
Internal edges can be sharp and cause cuts.
• Allow your computer to cool before disassembling or
touching computer components.
• Make sure that opening your computer case does not
void your warranty.
Hardware Installation
4
Each time you access the SuperDisk drive, the system locks up or
you get a blue screen.
Solution:
McAfee “Virus Scanning” version four or earlier does
not support the SuperDisk drive. Obtain an upgrade
from McAfee.
MS Backup does not eject the first disk when asking for a second.
Solution:
MS Backup does not support the SuperDisk drive for
Windows 95. Upgrade to Windows 98 or obtain a third
party backup utility.
Windows 98
The SuperDisk drive does not work after you install Windows 98.
Solution 1:
Use the Windows 98 bus-mastering feature. Third party
bus-mastering is not needed.
Solution 2:
Perform the following:
1) Click on Start>Settings>Control Panel>System>Device
Manager tab.
2) If a driver is marked with either a ! or ?, from your CD-
ROM change folders to \Tool\mtsutil and right-click on
the noide.inf file.
3) Chose Install from the menu.
4) Restart your computer.
Windows NT 4.0
You are unable to format a 1.44MB diskette.
Solution:
Upgrade to Service Pack 4.
Your SuperDisk drive is not recognized when you boot up.
Solution:
Verify that the ATAPI device is set to Started at boot on
the Devices icon of the Control Panel. Restart your
computer.
The SuperDisk drive is not recognized when added to a current
installation of NT on a SCSI-based system.
Solution:
When NT boots from a SCSI device, the BIOS may
disable the primary IDE channel. In BIOS, verify that the
IDE controller the SuperDisk drive is attached to is
enabled.
Troubleshooting
23
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