When copying large files, your system gets partly finished but then
displays a blue screen and an error message.
Solution 1:
Use a different diskette to see if the problem persists. If it
does not, you have a bad diskette. Running a thorough
ScanDisk on the suspect disk may spare out the bad
block, making the diskette usable again.
Solution 2:
If you are using Windows 95 (retail or A) make sure you
have the device driver installed.
After rebooting your computer, you get the message: "SuperDisk
device not ready, check the data cable and make sure the device
has power, SuperDisk drivers not loaded <A>bort or <R>etry?"
Solution : Perform the following:
1) Make sure that power and data cables are connected.
2) Enter R for retry.
3) If the SuperDisk drive is not recognized, stop the boot
and switch power off, remove the diskette from the
drive, and shut the power off and on (reset).
A diskette is stuck in the SuperDisk drive.
Solution:
Carefully insert a pin or paper clip into the emergency
eject hole located on the Eject button. Press the pin or
clip in until the diskette ejects from the slot.
You are unable to quick format a disk in Windows 95 or 98.
Solution:
Windows 95 and 98 do not automatically support the
Quick Format option. Right-click on your Drive icon and
select the Format option to perform a full format.
Subsequent quick formats will work fine.
The DISKCOPY command does not work with the SuperDisk drive.
Solution:
This command does not support disks larger than 32MB.
MS Backup software reports that Floppy Media is unusable.
Solution:
Older backup packages may mis-identify the SuperDisk
drive as a floppy drive. Only use backup packages that
recognize the drive as a removable disk.
22
Troubleshooting
Hardware Installation Procedure
1) Back up all important file on your hard drive(s).
2) Exit all programs and shut down your computer. Turn off the
power to your computer and any connected devices.
3) Note where and how many cables you need to disconnect are
attached, then unplug the power cord from your computer and
its power source.
4) Remove all screws holding the cover onto the computer case
(some newer cases do not use screws) and pull off the cover.
Follow the instructions in your system owner’s manual on how
to remove the case cover. Two examples on the next page show
typical case configurations.
CAUTION
Before opening, touch a grounded metal object or the metal frame
of your computer case to eliminate static electricity build up. Failure
to do so can result in a shock and/or compromise your computer
system’s functionality.
Hardware Installation Procedure
5