WHAT THE WARRANTY DOES NOT COVER
1.
Any product on which the serial number has been defaced, modified or removed.
2.
Damage, deterioration or malfunction resulting from:
a.
Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or
failure to follow instructions supplied with the product.
b.
Repair or attempted repair by anyone not authorized by InFocus.
c.
Damage to or loss of any programs, data or removable storage media.
d.
Software or data loss occurring during repair or replacement.
e.
Any damage of the product due to shipment.
f.
Removal or installation of the product.
g.
Causes external to the product, such as electric power fluctuations or failure.
h.
Use of supplies or parts not meeting InFocus specifications.
i.
Normal wear and tear.
j.
Failure of owner to perform periodic product maintenance as stated in User Guide.
k.
Any other cause which does not relate to a product defect.
l.
Damage caused by static (non-moving} images displayed for lengthy periods of time (image burn-in}
m.
Any third-party software included with the product or installed by the customer.
n.
Installation of any unauthorized hardware, accessories, consumable parts or components
o.
Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in
product User Guide.
OBTAINING WARRANTY SERVICE
Submit your request to us online: https://infocus.com/support/technical-support or call your local InFocus support hotline which
can be found at: https://infocus.com/support/contact-us. Be sure to read our RMA instruction closely to ensure a smooth and
timely process of your report, these will be sent to you with the RMA confirmation.
Products presented for delivery at InFocus repair or logistics centre without an assigned RMA will be refused and returned to
sender. Products delivered to InFocus repair or logistics centre damaged will be held and customer will be notified. It is the
responsibility of sender to file claims directly with their freight carrier company.
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