10
Returns and Reversals
When you need to refund the full amount of a transaction on the same day that the sale took place, you
should use a reversal. A reversal is like undoing a sale. Reversals will only work on transactions that have
not settled yet. If you need to refund part of a transaction, or the transaction took place on a previous
day, you must use the return option. A return works like a sale, except money moves from your business
to the cardholder.
Running a Reversal
To start a reversal, press the 3 key. You will be
presented with several ways to find the
transaction that you want to reverse.
Choose 2-Reference # and enter the reference
number found near the top right of the receipt.
You don’t need to include any leading zeroes,
for example if the reference number is “00001,”
you can simply enter “1”
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