Action
Enter PIN
Connecting… Receiving…
Printing…
Action
FORCE MENU
1 - Credit
2 - Pre Auth Completion
3 - EBT
EBT FORCE
1 - Food Stamp
2 - Cash Benefit
3 - EBT Voucher
EBT XXX FORCE
Enter Sale
Amount
$0.00
EBT XXX FORCE
Swipe/Key Card
EBT Force:
A sale transaction performed when the terminal cannot reach the host to authorize the
transaction. Contact the voice authorization center for an authorization code, then perform a force
transaction with the EBT card.
Terminal Display
Press [3
]
for Force.
STERLING
Press
[3] for EBT.
Press [1] for Food Stamp, press [2] for Cash
Benefit, or press [3] for EBT Voucher.
Key in return amount and press [ENTER].
Swipe customer card.
DEBIT SALE
EBT Balance Inquiry (Continued)
Terminal Display
PIN Pad:
Customer will key in PIN and press
[ENTER].
PIN PAD
(No action while processing)
iCT2XX Retail QRG_V01252013 13 of 19
Action
Enter Voucher #
Enter Approval Code
Connecting… Receiving…
Printing…
Action
RETURN MENU
1 - Credit
2 - Debit
3 - EBT
EBT RETURN
1 - Food Stamp
FOOD STAMP RETURN
Enter Return
Amount
$0.00
Key in return amount and press [ENTER].
Press [1] for Food Stamp.
Key the EBT voucher number and press [ENTER].
EBT FORCE
Terminal Display
Press [1
]
for Return.
STERLING
Press
[3] for EBT.
EBT Force (Continued)
Key the transaction Approval code and press
[Enter].
EBT FORCE
(No action while processing)
EBT FORCE
Terminal Display
EBT RETURN:
Perform a return to refund money to a cardholder’s account from an EBT sale
completed in a closed batch (i.e., previous day). May also be used to adjust a previous transaction.
Available only for food stamp transactions.
iCT2XX Retail QRG_V01252013 14 of 19
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