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Ingenico iSC350 User Manual

Ingenico iSC350
57 pages
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DIV351006 Rev 2 Telium
Troubleshooting Guide
Guide
Telium Devices (iPP320, iPP350,
iSC250, iSC350, iSC480, iSMPc,
iSMP350, iUP250, and iWL250
Devices)
Ingenico Inc. - 3025 Windward Plaza, Suite 600 - Alpharetta, GA 30005
Tel: (678) 456-1200 - Fax: (678) 456-1201 - www.ingenico.com

Table of Contents

Other manuals for Ingenico iSC350

Questions and Answers:

Ingenico iSC350 Specifications

General IconGeneral
Weight400 g
BatteryRechargeable lithium-ion
Battery LifeUp to 8 hours
Card ReaderEMV chip
ConnectivityEthernet, USB
Operating SystemLinux
ProcessorARM-based
SecurityPCI PTS compliant
Power SupplyAC adapter
Operating Temperature0°C to 50°C
Storage Temperature-20°C to +55° C
Dimensions170 mm L x 83 mm W x 54 mm H

Summary

General Troubleshooting

Display Issues

Provides guidance on troubleshooting common display-related problems such as blank screens or distorted visuals.

Security Issues

Addresses troubleshooting for security-related errors like tamper alerts or issues with secure memory areas.

Pen/Finger Response Issues

Offers solutions for problems related to the touch screen's pen or finger input responsiveness and signature capture.

Card Response Issues

Details troubleshooting steps for problems encountered with magnetic stripe or contactless card reading.

Communication Issues

Guides users through resolving connectivity problems between the terminal and the POS system.

Error Messages

Explains common error codes displayed by the terminal and provides recommended actions for resolution.

FUNCTIONS Overview

Telium Manager Menu

Telium System Application (TSA) Menu

Encryption Validation

Guides on validating encryption keys like KTK, Master Session, and DUKPT for secure transaction processing.

Telium Download Application (TDA) Menu

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