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Ingenico iSC350 User Manual
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DIV351006 Rev 2 Telium
Troubleshooting Guide
Guide
Telium Devices (iPP320, iPP350,
iSC250, iSC350, iSC480, iSMPc,
iSMP350, iUP250, and iWL250
Devices)
Ingenico Inc. - 3025 Windward Plaza, Suite 600 - Alpharetta, GA 30005
Tel: (678) 456-1200 - Fax: (678) 456-1201 -
www.ingenico.com
2
Table of Contents
Default Chapter
3
Table of Contents
3
1_Introduction to the Telium Troubleshooting Guide
6
1_1 Conventions Used in this Manual
6
1_2 Assumptions
7
1_3 Reference Documents
7
1_4 Support Procedures
7
1_5 Devices Covered in this Manual
8
1_6 LCD Display Preservation for Telium Devices
9
2_General Troubleshooting
10
2_1 Display Issues
10
2_2 Security Issues
11
2_3 Pen/Finger Response Issues
12
2_4 Card Response Issues
13
2_5 Communication Issues
14
2_6 Error Messages
14
3_FUNCTIONS Overview
16
3_1 Keyboard Shortcut to Access Menus
16
3_2 Navigating Menus
17
3_3 FUNCTIONS Menu
17
4_Telium Manager Menu
18
4_1 Verify Contactless and Magnetic Stripe Reader (MSR) Formats
18
Contactless
18
4_1_2 MSR Swipe (ISO)
19
5_Telium System Application (TSA) Menu
20
5_1 Terminal Serial Number
20
5_1_1 Hardware Part Number
20
5_1_2 Injected Serial Number
21
5_1_3 Terminal Serial Number as Displayed on the Screen
21
5_2 Encryption Validation
21
5_2_1 Validating Special Keys
22
5_2_2 Master Session
22
5_2_3 Dukpt Ksn
22
6_Telium Download Application (TDA) Menu
24
6_1 Accessing the TDA Menu
24
6_1_1 RS-232 (Serial) Setting
25
6_1_2 Ethernet Settings
26
6_1_2_1 Enabling SSL
30
6_1_3 USB-HID Setting
31
6_1_4 USB-CDC Setting
31
6_1_5 Tailgate Settings
31
6_1_6 Bluetooth Settings
32
7_PIN Pad Device Quick Reference Guides
34
7_1 Ipp320 and Ipp350 Quick Reference
34
7_1_1 Ipp320 and Ipp350 Overview
34
7_1_2 Ipp320 and Ipp350 Power Requirements
35
7_1_3 Ipp320 and Ipp350 Secure Access Modules
35
7_1_4 Ipp320 and Ipp350 Host Interface Options
36
7_2 Isc250 Quick Reference
36
7_2_1 Isc250 Overview
37
7_2_2 Isc250 Power Requirements
37
7_2_3 Isc250 SAM and Micro SD Card Slots
38
7_2_4 Isc250 Contactless Module
39
7_2_5 Isc250 Peripheral Connectors and Host Interface Options
39
7_2_6 Isc250 Multipoint Connector
40
7_3 Isc350 Quick Reference
41
7_3_1 Isc350 Overview
41
7_3_2 Isc350 Power Requirements
42
7_3_3 Isc350 Secure Access Modules
42
7_3_4 Isc350 Peripheral Connectors and Host Interface Options
43
7_4 Isc480 Quick Reference
44
7_4_1 Isc480 Overview
45
7_4_2 Isc480 Power Requirements
45
7_4_3 Isc480 SAM and Micro SD Card Slots
46
7_4_4 Isc480 Peripheral Connectors and Host Interface Ports
46
7_5 Ismp Quick Reference
47
7_5_1 Ismp Overview
47
7_5_2 Ismp Power Requirements
48
7_5_3 Ismp SAM and Micro SD Card Slots
48
7_5_4 Ismp Interface Options
48
7_5_5 Ismp Barcode Reader
49
7_6 Ismp Companion Quick Reference
50
7_6_1 Ismp Companion Overview
50
7_6_2 Ismp Companion Power Requirements
50
7_6_3 Ismp Companion Interface Options
50
7_6_4 Ismp Companion Barcode Reader
51
7_7 Iwl250 Quick Reference
51
7_7_1 Iwl250 Overview
51
7_7_2 Iwl250 Power Requirements
52
7_7_3 Iwl250 SAM and Micro SD Card Slots
52
7_7_4 Iwl250 Interface with Host System
53
7_8 Iself Series Quick Reference
53
7_8_1 Iup250 Overview
54
7_8_2 Iup250 Power Requirements
55
7_8_3 Iup250 SAM and SIM Options
55
7_8_4 Iup250 Interface Options
55
7_8_5 Iur250 Overview
55
7_8_6 Iuc150 Overview
56
8_Revision History
57
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Ingenico iSC350 Specifications
General
Brand
Ingenico
Model
iSC350
Category
Payment Terminal
Language
English
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