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Ingenico iSC250 User Manual

Ingenico iSC250
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DIV351006 Rev 2 Telium
Troubleshooting Guide
Guide
Telium Devices (iPP320, iPP350,
iSC250, iSC350, iSC480, iSMPc,
iSMP350, iUP250, and iWL250
Devices)
Ingenico Inc. - 3025 Windward Plaza, Suite 600 - Alpharetta, GA 30005
Tel: (678) 456-1200 - Fax: (678) 456-1201 - www.ingenico.com

Table of Contents

Other manuals for Ingenico iSC250

Questions and Answers:

Ingenico iSC250 Specifications

General IconGeneral
DisplayColor LCD
Resolution320 x 240 pixels
TouchscreenYes
Card ReadersMagnetic Stripe, Smart Card, Contactless
Weight500 g
Operating SystemTelium 2
ConnectivityUSB
SecurityPCI PTS

Summary

Introduction to the Telium Troubleshooting Guide

Conventions Used in this Manual

Explains acronyms and terms used throughout the troubleshooting guide.

Assumptions

Outlines assumed software versions and device configurations for this manual.

Reference Documents

Lists essential documents for setup, installation, and general user information.

Support Procedures

Details steps to follow before contacting Ingenico's Technical Support for assistance.

Devices Covered in this Manual

Lists the Ingenico Telium devices for which quick reference guides are provided.

LCD Display Preservation for Telium Devices

Provides preventative actions to minimize image persistence on device LCD displays.

General Troubleshooting

Display Issues

Addresses common display problems such as no display or white/rainbow displays.

Security Issues

Guides on troubleshooting security-related errors like tamper alerts or card processing failures.

Pen/Finger Response Issues

Provides solutions for screen input responsiveness issues like no inking or distorted signatures.

Card Response Issues

Offers troubleshooting steps for problems related to MSR or contactless card reading.

Communication Issues

Covers troubleshooting for device connectivity problems like freezing or terminal not communicating.

Error Messages

Lists common error codes and their recommended actions for troubleshooting.

FUNCTIONS Overview

Keyboard Shortcut to Access Menus

Details keypad combinations to access specific device menus during power-up.

Navigating Menus

Explains how to scroll through menu options using device-specific keys.

FUNCTIONS Menu

Illustrates the main FUNCTIONS menu structure for accessing Telium Manager, TSA, and TDA.

Telium Manager Menu

Verify Contactless and Magnetic Stripe Reader (MSR) Formats

Guides on checking contactless enablement and MSR ISO formats within the Telium Manager.

Telium System Application (TSA) Menu

Terminal Serial Number

Details how to verify hardware and injected serial numbers via the TSA menu.

Encryption Validation

Explains procedures for validating injected encryption keys like KTK, Master Session, and DUKPT.

Telium Download Application (TDA) Menu

Accessing the TDA Menu

Guides on navigating the TDA menu to configure communication settings.

RS-232 (Serial) Setting

Details how to view and change serial port settings like baud rate, stop bits, and parity.

Ethernet Settings

Provides steps to configure Ethernet port settings including IP address, subnet mask, and SSL.

USB-HID Setting

Explains how to view or select USB port settings for HID communication.

USB-CDC Setting

Details how to view or select USB port settings for CDC communication.

Tailgate Settings

Guides on configuring Tailgate settings, including address selection.

Bluetooth Settings

Explains how to configure Bluetooth mode and pairing settings.

PIN Pad Device Quick Reference Guides

iPP320 and iPP350 Quick Reference

Provides quick reference for iPP320/iPP350 including overview, power, and interfaces.

iSC250 Quick Reference

Offers quick reference for iSC250 covering overview, power, and connectors.

iSC350 Quick Reference

Provides quick reference for iSC350 including overview, power, and connectors.

iSC480 Quick Reference

Details quick reference for iSC480 covering overview and power requirements.

iSMP Quick Reference

Offers quick reference for the iSMP device, including overview and power.

iSMP Companion Quick Reference

Provides quick reference for the iSMP Companion (iSMPc), covering overview and power.

iWL250 Quick Reference

Details quick reference for the iWL250, including overview and power requirements.

iSelf Series Quick Reference

Offers quick reference for the iSelf Series devices like iUP250, iUR250, iUC150.

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