EasyManua.ls Logo

Ingenico Isc480 User Manual

Ingenico Isc480
57 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
DIV351006 Rev 2 Telium
Troubleshooting Guide
Guide
Telium Devices (iPP320, iPP350,
iSC250, iSC350, iSC480, iSMPc,
iSMP350, iUP250, and iWL250
Devices)
Ingenico Inc. - 3025 Windward Plaza, Suite 600 - Alpharetta, GA 30005
Tel: (678) 456-1200 - Fax: (678) 456-1201 - www.ingenico.com

Table of Contents

Other manuals for Ingenico Isc480

Questions and Answers:

Ingenico Isc480 Specifications

General IconGeneral
DisplayColor display
ConnectivityEthernet, Wi-Fi, Bluetooth
Card ReaderEMV
SecurityPCI PTS
ProcessorARM processor
Keypadfunction keys
Power SupplyAC adapter
Supported CardsVisa, MasterCard, American Express, Discover
CompliancePCI DSS, EMV

Summary

General Troubleshooting

Display Issues

Addresses common display problems such as 'No Display' or 'White/Rainbow Display' with troubleshooting steps.

Security Issues

Covers security-related error messages like 'Alert Irruption' and 'Cannot Process Debit Card' with resolution steps.

Card Response Issues

Provides solutions for problems related to Magnetic Stripe Reader (MSR) and contactless card reading.

Communication Issues

Offers guidance for resolving communication problems like 'Device Locks Up' or 'Terminal Not Communicating with POS'.

Error Messages

Lists common error codes such as 'ECC KO', 'WAITING FOR DOWNLOAD', and 'UNAUTHORIZED' with troubleshooting actions.

Telium Manager Menu

Verify Contactless and Magnetic Stripe Reader (MSR) Formats

Guides on verifying contactless enablement and correct ISO format selection for the Magnetic Stripe Reader.

Telium System Application (TSA) Menu

Terminal Serial Number

Details how to find and verify the hardware part number and injected serial number of the terminal.

Injected Serial Number

Explains how to locate the injected serial number on the device's 'Customer Info' label.

Terminal Serial Number as Displayed on the Screen

Shows how the TSA displays hardware and injected serial numbers, including example formats.

Encryption Validation

Covers the process of validating encryption keys (KTK, Master Session, DUKPT) required for transactions.

Validating Special Keys

Details how to validate Key Check Value (KTK) to ensure KTK encryption is correctly set up.

Master Session

Explains how to verify injected keys using the Key Check Value menu for Master Session.

DUKPT KSN

Describes the DUKPT KSN structure and how to validate its injection for secure transactions.

Telium Download Application (TDA) Menu

Accessing the TDA Menu

Guides users on navigating the TDA menu to view and reconfigure communication port settings.

RS-232 (Serial) Setting

Explains how to view and change serial port settings like baud rate, stop bit, parity, and flow control.

Ethernet Settings

Details how to view and reconfigure Ethernet port settings, including connection methods like DHCP and client/server.

Enabling SSL

Describes the steps to set or change the SSL mode selection for Ethernet connections.

USB-HID Setting

Explains how to view and select USB-HID port settings within the Telium Download Application.

USB-CDC Setting

Guides on viewing and selecting USB-CDC port settings, recommending the Jungo driver.

Tailgate Settings

Details how to configure Tailgate settings, including selecting the address for this communication type.

Bluetooth Settings

Explains how to configure Bluetooth settings, including mode and pairing options.

PIN Pad Device Quick Reference Guides

iPP320 and iPP350 Power Requirements

Specifies the external power supply requirements and alternative power sources for iPP320 and iPP350 devices.

Related product manuals