1.
2.
3.
1.
2.
3.
4.
5.
1.
2.
3.
Issue Cause/Error Recommended Action
Incorrect Selection of Menu
Option Using Finger
Calibration
may be off
Reset device to allow for recalibration. Run a test transaction using your
finger to determine, if the issue is resolved.
If the issue persists, note if the issue is more prevalent on one particular
form/screen or if it affects all screens.
Return the terminal for repair if consistent in all menu selection or forms
requiring user finger input.
Stylus Visibly Damaged or
Defective
Replace stylus.
2_4 Card Response Issues
Refer to the below table for troubleshooting card response issues.
Issue Cause/Error Recommended Action
MSR Not Being Read Bad
MSR
stripe
Dirty
read
head
Inspect the card for damage or excessive wear.
Try swiping the card at normal swipe speed (0.5 seconds for the full swipe).
Use the other read head by flipping the card (iSCXXX devices only).
Swipe the card in a reverse direction. For example, if swiping top to bottom,
swipe from bottom to top.
If the device is experiencing frequent ‘Card Read Errors’, use an Ingenico
approved card cleaner to clean the MSR readers.
Contactless Light Not
Displaying
Contactless
is not
enabled
Refer to section and verify that contactless is enabled.Contactless
For the IPP3xx and ISC250, open the door at the bottom of the terminal and
verify that the contactless module is present and is seated properly.
Ensure that the application has configured contactless as enabled. Refer to the
RBA or UPOS Developer’s Guides.
Contactless Reader is Not
Reading Customer Card
or Data
Ensure you are tapping the card or phone near the location on the device where
the contactless antenna is located. Refer to the device Quick Reference for the
hardware configuration.
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