Ingenico Move 5000 - Page 2

Troubleshooting Terminology
General Refresh
Perform a Func 1-0-2 Enter (terminal refresh). This should result in the following print out:
Login successful > Terminal initiation success.
General Troubleshooting
Reboot
• Hold FUNC + Clear keys.
• If the pinpad is connected to power it will turn on automatically.
• If the pinpad is not connected to power, hold Enter key until the screen turns on.
Turn o
• Make sure pinpad is NOT connected to power, then hold FUNC + Clear keys until it turns o.
Turn on
• Hold Green key until pinpad turns back on, or Connect terminal to power
Powercycle
• Ensure pinpad is NOT connected to power
• Hold FUNC + Clear keys until pinpad turns o
• Open the back cover and remove battery
• Wait 30 seconds
• Connect battery and put cover back on
• Hold Enter key until pinpad turns back on / connect pinpad to power
Logon
• Press FUNC key
• Type 110, then press Enter
Start of Day Checks
Make sure your terminal is on
To logon, please press Func 1-1-0 Enter. The Till logo should appear on
screen.
Logon Troubleshooting
If terminal logon is unsuccessful, please check to make sure the terminal
was previously settled. If not settled, perform a settlement
1. If settlement is declined, please perform Func 1-0-2 Enter and
follow the above steps.
2. If still unsuccessful, please email support@tillpayments.com.