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Ingenico Move 3500 User Manual

Ingenico Move 3500
80 pages
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Move/3500
Telium TETRA

Table of Contents

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Ingenico Move 3500 Specifications

General IconGeneral
BatteryLi-ion 2200mAh
SecurityPCI PTS 5.x certified
ProcessorARM Cortex A5
ConnectivityWi-Fi, Bluetooth, 3G
Operating SystemTelium TETRA
Card ReadersEMV chip, NFC, magnetic stripe
Weight320g
Display2.4-inch QVGA (240x320 pixels)

Summary

Keyboard Details and Functionality

Switching ON/OFF Terminal

Provides instructions on how to power the Ingenico Move/3500 terminal on and off using the keyboard.

Installation

Opening the Back Cover

Battery

Installing the Battery

Step-by-step instructions for safely removing the back cover and installing the battery pack.

Charging the Battery

Replacing the Battery

Installing a Paper Roll

Card Reading

Magnetic Stripe, Chip, and Contactless Card Reading

Details how to read magnetic stripe, insert chip, and tap contactless cards for transactions.

GPRS Terminal Status

Supervisor Functions

Supervisor Code Management

Details the default supervisor code, its purpose, and guidelines for creating a new, secure code.

Voice Referral Password

Terminal Configuration

Configuration Steps and Security

Details the sequence of screens during terminal setup, including network connection, data download, and supervisor code configuration.

Transaction Selection

Data Input

Sale – Card Details Keyed

Sale – Swiped Card

Sale – Inserted Card

Sale – Contactless

Contactless High Value Payment (HVP) – Wallet Payments

Sale with Gratuity

Refund

Refund with Gratuity

Purchase with Cashback (PWCB) Swiped Card

PWCB Inserted Card

Cash Advance

Cash Advance – Swipe Card

Guides on processing a cash advance by swiping the customer's card and checking card compatibility.

Cash Advance – Insert Card

Reversal

Pre-Authorisation (Pre-Auth)

Completion

Completion Swipe Card

Details the steps for completing a pre-authorised transaction by swiping the card and signing the receipt.

Completion Insert Card

Account Verification

Account Verification Swipe Card

Details the process of verifying an account by swiping the customer's card and checking the result.

Account Verification Insert Card

Force Transaction

X-Totals / Z-Totals

Waiter Totals Report Explanation

End-of-Day-Banking

End-of-Day Banking Process

Details the steps for performing end-of-day banking, including acquirer selection and waiter totals management.

Function Codes

Selecting Function Codes

Guides on accessing the 'Function Codes Menu' and entering specific function codes for terminal operations.

Function 34 System Security

Function 91 Mobile Network Selection

Function 40 Waiter Setup

Add Waiter

Details the process of adding new waiter names and IDs to the terminal for gratuity tracking.

Delete Waiter

Change Waiter Name

Delete All Waiters

Function 30 Set Date and Time

Security of the Terminal

Fixed Installation Guidelines

Troubleshooting

Terminal Power and Card Reading Issues

Offers steps to resolve problems if the terminal fails to power on or if cards are not read correctly.

Printing Issues

Provides steps to resolve problems if the terminal's printer is not producing tickets, related to paper or type.

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