Ingenico Move 3500 - Refund

Page 33
Move/3500 User Guide
Copyright© 2017 Ingenico
Refund
Press at the ‘Idle
Screen’ to display the
‘Transaction Menu’ and
highlight ‘Refund’ as
described earlier and
press .
Merchant will type in
their supervisor code
and press .
Terminal will connect to
the acquirer host for
approval.
As the refund amount is
typed in the screen will
change to:
The result of the
‘Refund’ from the
acquirer will be
displayed.
Terminal will print the
merchant receipt.
Press to confirm
amount or press to
clear all digits or press
to clear one digit at a
time and type in new
value.
Tear off the merchant
receipt and press
if it
is readable or press
to reprint the receipt.
Present/Insert/Swipe
the customer’s card on
the terminal.
Remove the card from
the terminal.
Check the customer
signature against the
one on the card.
Terminal will check the
card to ensure it is valid.
If the signature
matches the one on the
card press or press
if it does NOT
match.