Ingenico Move 3500 - Force Transaction

Page 47
Move/3500 User Guide
Copyright© 2017 Ingenico
Force Transaction
If configured, ‘Force Transactions’ will allow the merchant to re-type in the
details of stored/authorised transactions if a ‘MAC Key Reset’ was performed.
You will only see the equivalent ‘Force’ transaction type for
transaction types enabled on your terminal i.e. If ‘SALE’ and
‘REFUND’ are the only two transaction types enabled you will
only see ‘Force SALE’ and ‘Force Refund’ transactions
available.
Select ‘Force Sale’
from
the transaction menu
The terminal will
request the auth code
Type in the code and
then press .
The ‘Force Sale’ menu
screen will be displayed
Enter the sale amount
and then press .
The terminal will
request the PIN code.
Cardholder to enter the
PIN and then press .
Insert or swipe the card.
Terminal checks the
PIN code against the
card.
The terminal will check
the card.
Press if the printout
is readable; else press
to print the
cardholder receipt
again.