Troubleshooting
The terminal does not turn on
• Check the battery (is it discharged? is it connected?)
• A full discharged battery can take long charging time to recover
• Connect terminal to terminal power supply or put it on powered base
Cards are not read
• Check that the magnetic card is swiped correctly (with magnetic band
on terminal side).
• Swipe again the card with the magnetic stripe movement constant and
rapid
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart
card reader and removed the card only after the transaction is
performed.
The ticket is not printed
• Check the presence and proper positioning of the paper roll. Possibly
adjust the paper roll following the instructions in this manual (Section xx
“Installing a paper roll”).
• Check the type of paper used (thermal paper must be used). Verify
thermal paper sensitive side.
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