Ingenico Move 3500 - Reversal

Page 41
Move/3500 User Guide
Copyright© 2017 Ingenico
Reversal
Press at the ‘Idle
Screen’. Highlight
‘Reversal’ as described
earlier and press .
Press if the printout
is readable else press
to print the
cardholder receipt
again.
The terminal will
contact the acquirer to
reverse the transaction.
The terminal will print a
merchant receipt.
The acquirer will send a
response to the
reversal request.
Press if the printout
is readable else press
to print the merchant
receipt again.
Note: Reversal may only be performed
within 30 seconds of the original
transaction.
The terminal will print a
customer receipt.
If a reversal is
attempted after the 30
second window this
screen will be
displayed. Press to
confirm failure.