Ingenico Move3500 User Manual

Quick Start Guide
Move3500
GETTING STARTED
Set up your charging base unit in a convenient location close
to a power source.
Your terminal will automatically pick-up the best available
mobile network. However, if required, you may manually select
a network in order for the terminal to always connect to a
selected provider. To change to ‘Manual Mode’ press until
SYSTEM MENU is displayed. Choose ‘Select Function’ by
pressing , or then press . Type in 91 and press .
Press again and terminal will scan for networks.
Select a network by pressing or then press to
confirm selection.
Note: Press and hold and together to turn the
terminal off (terminal needs to be off its base).
SUPERVISOR PASSWORD
The default supervisor password is 0000. Please note: The
terminal will require you to change this to a new code of your
choosing before you can process any transactions.
FUNCTION KEYS
Arrow keys: Enable you to choose options on screen
F1 & F4 keys: Are NOT used.
Menu key: To enter the application menus press the Menu
key from the idle (READY) screen. Pressing the key again
moves to the next menu (if available).
Correction keys: When entering numbers or letters, pressing
deletes one character at a time; while pressing deletes
the entire line (this key also cancels transactions).
Confirmation key: Pressing is used to confirm
anything that has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold .
See page 4 for instructions how to change the paper roll.
Clear key
Cancel key
Menu key
Enter key
Arrow keys
F4
F1
Power
socket
Connecting the Base Unit
Terminal guides
Terminal charging
points
Paper feed key

Ingenico Move3500 Specifications

General

Processor	Cortex A5
Operating System	Telium TETRA
Security	PCI PTS 5.x certified
Memory	128 MB RAM, 256 MB Flash
Connectivity	3G, Bluetooth, WiFi
Card Readers	EMV chip, magnetic stripe
Battery	Li-Ion
Battery Life	Up to 300 transactions
Display	2.4-inch QVGA (320 x 240)

Summary

Getting Started and Initial Setup

Connecting the Base Unit

Instructions for connecting the charging base unit to a power source for terminal operation.

Supervisor Password Management

Details the default supervisor password and the mandatory requirement to change it before transactions.

Understanding Terminal Function Keys

Explains the purpose and usage of various function keys on the Ingenico Move3500 terminal.

Chip and PIN Transactions

Using the Chip Card Reader

Guidance on inserting chip cards correctly and handling 'BAD READ' messages during transactions.

Performing Sale Transactions

Step-by-step guide for conducting sales using chip and PIN entry, including PIN entry and receipt printing.

Processing Refund Transactions

Procedure for initiating and completing refund transactions, including card insertion and signature verification.

Advanced Transaction Methods

Contactless Sale Procedure

Guide to completing sales transactions using contactless payment methods with the terminal.

Keyed Transactions: Card Entry

Instructions for manually entering card details, expiry dates, and security information for sales.

Keyed Transaction Security Checks

Explains the process of security checks (CV2/AVS) for keyed transactions and transaction outcome display.

End-of-Day Procedures and Maintenance

Accessing End-of-Day Reports

How to access and interpret End-of-Day reports (X, Y, Z) for transaction summaries and banking.

Changing the Printer Paper Roll

Step-by-step guide for safely opening the printer cover and replacing the paper roll.