Ingenico Move 5000 - Page 4

Troubleshooting
For additional troubleshooting and best practices for optimum performance,
please visit chase.com/POShelp and select Move/5000.
Select Base
From [ADMIN MENU]
[Select Base]
3311493 (example only)
Remove Base
[REMOVE BASE]
3311493 (example only)
[REMOVE BASE]
Removal completed
Select Base
Select 2 to SELECT Base
This value matches the last 7 digits of the
S/N value located on the bottom of the
corresponding base
If there is more than one base, the card
reader will display the values for the
additional corresponding bases
Touch the number of the base you want to
remove
Remove Base
Press the
[ ]
key to complete the removal
No further action
Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
133856 20-1682 0520 ©2020 JPMorgan Chase & Co.
4
Adding a Base
[ADMIN MENU]
1 – Add Base
2 – Select Base
3 – Remove Base
4 – Upgrade Base
5 – Print Base
Put on cradle
Association Failure
Association in progress
Adding a Base
Select 1 to ADD base
This will start the process of pairing the
card reader and base together
If this error message displays, return the
Move/5000 to the corresponding base
(cradle) to complete the pairing process
Association successful. No further action.
IMPORTANT: The router you are pairing with a reader for payment transactions should NOT be shared with your
customers. Use a separate router to provide Wi-Fi to your customers.