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NS-24DD220NA16/NS-28DD220NA16/NS-32DD220NA16 24"/28"/32" 720p 60Hz, LED DVD combo TV
www.insigniaproducts.com
Disc playback
INlink (CEC-compatible) device
Control buttons
do not work.
• Make sure that the Button Lock
option is set to Off. See
“Locking control buttons” on
page 64.
• Unplug the power adapter, wait
a few seconds, then plug the
adapter back in and turn on
your TV.
TV keeps
turning off.
• Make sure that the sleep timer
is not turned on. See “Setting
the sleep timer” on page 68.
A retail banner
is displayed.
• You selected Store Display
Mode when you ran the Easy
Setup wizard. Run the Easy
Setup wizard and select Home
User Mode on the Viewing
Environment screen. See
“Customizing TV settings” on
page 72.
Problem Solution
Playback does
not start.
• Make sure that a disc is inserted
in the disc slot with the label
facing the back of the TV.
• The disc may be dirty. Clean the
disc. See “Cleaning discs” on
page 70.
• The disc format may not be
supported. For more
information, see “DVD player”
on page 83. Blu-ray and 3D
discs will not play.
No picture.
• Press INPUT and make sure that
DVD is selected. For more
information, see “Selecting the
video input source” on page 39.
No sound.
• Make sure that headphones are
not connected to your TV.
When headphones are
connected the internal speakers
are muted.
• If your TV is connected to a
sound system, make sure that
the volume on the sound
system is turned up.
Picture is
distorted
during fast
forwarding or
reversing.
• This is not a malfunction. When
you resume normal playback
the distortion should disappear.
Some playback
features do not
work.
• Depending on the disc, some
playback features such as
stopping, skipping, or repeat
playback may not work.
Problem Solution
The audio
language or
subtitle
language
cannot be
changed.
• Not all discs have multiple
languages. Check the disc
menu or disc packaging.
No subtitles.
• Press SUBTITLE and make sure
that subtitles are set to on.
Problem Solution
My TV is not
displaying the
video from the
connected CEC
device.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device for more
information.
• Press INPUT and make sure that
the correct video input source is
selected. See “Selecting the
video input source” on page 39.
• Make sure that the INlink
feature is turned on. See
“Turning INlink on or off” on
page 45.
• Try adjusting the TV picture. See
“Adjusting the TV picture” on
page 52.
• If the device is not an Insignia
device, it may not be
compatible with your TV.
Problem Solution
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