Insignia NS-39D310NA15 - Roku Streaming Stick; MHL-Enabled Device or Roku Streaming Stick

73
NS-39D310NA15 Insignia 39" LED TV
www.insigniaproducts.com
Roku Streaming Stick
MHL-enabled device or Roku Streaming Stick
Problem Solution
My TV is not
displaying the
video or playing
the audio from
the connected
Roku Streaming
Stick.
• Make sure that the Roku
Streaming Stick is securely
connected. See “Connecting a
Roku Streaming Stick” on
page 23.
• Make sure that you have access
to a high-speed, wireless
Internet connection.
• Make sure that the correct
video input source is selected.
See “Selecting the video input
source” on page 39.
• Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is playing
the audio from
the connected
Roku Streaming
Stick but is not
displaying the
video.
• Make sure that the Roku
Streaming Stick is securely
connected. See “Connecting a
Roku Streaming Stick” on
page 23.
• Make sure that you have access
to a high-speed, wireless
Internet connection.
• Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is
displaying the
video from the
connected
Roku Stream
Stick but is not
playing the
audio.
• Make sure that the volume on
your TV is turned up and not
muted.
• Make sure that the Roku
Streaming Stick is securely
connected. See “Connecting a
Roku Streaming Stick” on
page 23.
• Make sure that you have access
to a high-speed, wireless
Internet connection.
• Try adjusting the audio settings
on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
• Make sure that you do not have
headphones connected. When
headphones are connected, no
sound comes from the TV
speakers.
• If you are using a home theater
system or sound bar, make sure
it is turn on and is not muted.
• If you are using a home theater
system or sound bar and have
connected with a digital optical
cable, set the Digital
Audio/SPDIF option on the
AUDIO menu to PCM. See the
Digital Audio/SPDIF option in
“Adjusting sound settings” on
page 53.
I cannot stream
Netflix movies
through my
Roku Streaming
Stick.
• Make sure that you have a
Netflix unlimited streaming
membership. Membership is
required to instantly watch
movies and TV episodes
streaming from Netflix.
I cannot watch
all channels
through my
Roku Streaming
Stick.
• Not all channels are available in
Canada.
Problem Solution
The mobile
device does not
charge when
connected to
the
HDMI 2/MHL
jack.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
Problem Solution