21
10" Digital Photo Frame with Premium IPS Panel
www.insigniaproducts.com
Troubleshooting
PROBLEM POSSIBLE SOLUTION
The frame will not
turn on.
The power adapter is not securely connected to the photo
frame, or the power switch is not on. Check the power adapter
connections, then switch the power on.
No photo files on the
memory card.
The memory card may be incorrectly inserted. Make sure that
the label on the card is facing the back of the digital photo
frame. Do not force a memory card into the slot.
The photo file does
not play.
The images on the card may be in an incompatible format.
Make sure that there is at least one supported image file (JPEG)
on the memory card.
A memory device is
inserted in the frame,
but you can’t view
your pictures.
Make sure that the memory device is one of the supported
formats and that the files on the device are JPEG image files.
Turn the digital photo frame off and make sure that the
memory device is inserted all the way into the slot or port and is
inserted correctly, then turn it back on. After a few seconds, you
should see your first picture.
Try formatting the device in FAT32 format.
Caution: Formatting the device erases all files on the device.
Back up the files on the device to your computer before
attempting to format the device.
Some digital cameras save images in formats other than JPEG.
Refer to your camera’s manual for details.
The frame displays
some pictures slower
than others.
Higher resolution pictures load more slowly. Try using lower
resolution pictures or down-sampling (compressing or resizing)
them. See your camera’s user guide for instructions on
down-sampling your pictures.
Photos are not facing
the correct direction.
Press ROTATE until the photo is facing the correct direction.
Repeat for each photo.
The stand does not
stay in place.
Rotate the stand until its indicator is aligned with the LOCK on
the back of the photo frame.
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