Occasional
clicking or light
cracking sound
Problem Possible Reason Solution
Float valve
does not rise
Food debris on float valve or
surrounding area
Remove float valve from lid, clean float valve,
silicone cap, and surrounding area on lid
Replace the float valve
Float valve silicone cap worn out
Too little liquid in inner pot
Add requisite minimum 1.5 cups
(375mL / 12oz) of a thin liquid to inner pot
Open and close the lid completely
Ensure detachable power cord is plugged
tightly into base power socket. Try the
cooker on other outlets
Contact the Customer Care Team
This is normal. The clicking sound is the result
of the power relay working
Wipe bottom side of inner pot before placing
on element
Float valve obstructed by
lid-locking mechanism
Bad power connection or
no power
Lights flash and
error code
appears
on screen
Contact the Customer Care Team
C1, C2, C6, C6H, C6L, E1, E2, E5,
E6, E11, E12, E13, E14, E15, E16, E17,
E18, and E19
Cooker’s electrical fuse has blown
Expanding pressure board under
changing temperatures
Bottom of inner pot is wet
No power to unit
Lights flash and
error code
appears
on screen
Remove and reposition inner pot in
cooker base
Add a higher volume of food and water to
the inner pot
C5: Inner pot is not seated
properly
Minor steam
leaking/hissing
from steam
release valve
during Cook cycle
This is normal.
Regulating excess pressure Cook
cycle
Self-diagnosed
Warning Displays
Make sure the lid is closed properly. Do not
use the lid during the Sauté Smart Program
The word “Lid” is displayed
because lid is not used properly
The word “PrSE” is displayed
because of excess pressure
The words “Food burn” is
displayed
The word “noPr” is displayed
because there is not enough
pressure
Stir food to avoid burning and add water
as necessary
Add a minimum 1.5 cups (375 mL / 12oz) of a
thin liquid to the inner pot
35
Press the Cancel key and allow the cooker to
cool for 60 minutes. Contact the Customer
Care Team if pressure is not fully released
Troubleshooting
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