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Troubleshooting
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Problem Possible Reason Solution
Contents stop
blending while
the blender is still
powered on.
Contents are too thick.
• Add liquid to thin the recipe. Do not ll above
56 oz /1600 ml as indicated on the pitcher.
• Use the tamper to agitate contents and ease
blending.
• Use Pulse to break up chunks.
Smoky smell.
First use–heating of non-
toxic element coating.
No action needed, this is normal and harmless.
Motor overheating, may
have run for too long.
Press Cancel and wait a few minutes for the motor to
cool.
Motor overheating,
contents may be too
thick.
• Add liquid to thin the recipe. Do not ll above
56 oz / 1600 ml as indicated on the pitcher.
• Use the tamper to agitate contents and ease
blending.
Results are too
watery.
Too much liquid. Reduce the amount of liquid in your recipe.
Food is over-processed.
Use Pulse to prevent over-blending.
Shorten the blending time.
Blender will not
power on.
Pitcher is not placed on
base.
The pitcher must be in the correct position on the
blender base.
Lid is not fully closed.
Place the lid on the pitcher and press down rmly,
then turn the lid clockwise until it clicks into place.
Power cord not fully
inserted into outlet.
Ensure the cord is plugged fully into a 120 V outlet.
Check the blender on a different outlet.
Bad power connection
or no power.
• Inspect the power cord for damage. If damage is
noticed, contact Customer Care.
• Check the outlet to ensure it is powered.
Fuse has blown.
Contact Customer Care.
White, blueish
or rainbow
discoloration of the
stainless steel in
the bottom of the
pitcher.
Mineral deposits have
settled on the bottom of
the pitcher.
Follow cleaning instructions in Care and Cleaning.
Depending on severity of staining, consider Deep
Cleaning.
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