34 Intel
®
Server Board S5500BC User’s Guide
Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation
or configuration. Hardware failure is a less frequent cause. If you are experiencing a
problem with a specific software application, see “Problems with Newly Installed
Application Software”.
First Steps Checklist
• Is AC power available at the wall outlet?
• Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis
and at the AC source.
• Are all cables correctly connected and secured?
• Are the processors fully seated in their sockets on the server board?
• Are all standoffs in the proper location and not touching any components, causing a
potential short?
• Are all add-in PCI boards fully seated in their slots on the server board?
• Are all jumper settings on the server board correct?
• Are all jumper and switch settings on add-in boards and peripheral devices correct?
To check these settings, refer to the manufacturer's documentation that comes with
them. If applicable, ensure there are no conflicts-for example, two add-in boards
sharing the same interrupt.
• Are all peripheral devices installed correctly?
• If the system has a hard disk drive, is it properly formatted or configured?
• Are all device drivers properly installed?
• Are the configuration settings made in Setup correct?
• Is the operating system properly loaded? Refer to the operating system
documentation.
• Did you press the system power on/off switch on the front panel to turn on the server
(power on light should be lit)?
• Is the system power cord properly connected to the system and plugged into a
NEMA 5 15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V?
• Are all integrated components from the tested components lists? Check the tested
memory and chassis lists, as well as the supported hardware and operating system
list. Refer to the “Additional Information and Software” for links to the tested
component lists.
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