Chapter 2
Troubleshooting and support
39
• I cannot program a preset.
The protocol for specific mappings to keypads or functionality may be incorrectly addressed. Check the
protocol tables in the UltraView PTZ Installation Manual and check the specific protocol or keypad
documentation.
You can program up to 128 presets in the UltraView PTZ. See Preset tours on page 29 for instructions.
• How do I get the latest firmware for my UltraView PTZ camera?
To update the firmware with the latest CyberDome_BF.ge file, you will need to contact technical support.
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