Q: Do I require “Admin Rights” for the diskAshur SSD to work?
A: No, since the diskAshur SSD does not require any software to be installed and the encryption/decryption is performed in
Hardware on the drive itself, “Admin Rights” are not required.
Q: I’m getting a continuously flashing red light what is wrong?
A: You have entered an incorrect PIN too many times and have triggered the brute force attack protection; you can reset this
counter by referring to the `Brute Force Protection` section of this manual. When trying again ensure you are using the
correct PIN as too many lockouts are irreversible.
Q: My diskAshur SSD locks for no reason when connected to my computer whilst I’m using it, what is
causing this?
A: The issue you are having is being caused by power saving settings on your PC or Laptop so please see below and make
the appropriate changes to your computer and this will stop the diskAshur SSD from locking as when your computer is power
saving it switches off data to the USB ports and our products see that as `Disconnect` and are designed to lock when this is
detected.
Microsoft Windows
Doing the following will prevent Windows from switching off the diskAshur SSD, go to ‘Control Panel’ & ‘Power
Options’ , the easier option is to disable power saving which means stopping the computer from `Sleeping` see below;
In addition go into `Advanced Settings` in `Power Option` to disable the following:
• Ensure the computer is set to sleep: Never (as above)
• Turn off hard disk after: 999999 Minutes
• USB selective suspend setting: Disabled
This will keep the diskAshur SSD connected to the computer continuously on.
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