21. Troubleshooting
This section contains troubleshooting information for the diskAshur SSD. If you encounter any of the following problems
when using the diskAshur SSD, refer to the corresponding answers.
Q: How do I use the diskAshur SSD the first time?
A: You can use it in one of the following ways:
• Enter the Admin Mode with 123456 (default administrator password),
and then you are able to change the Admin Password or create a User Password.
• Directly enter the Secure User Mode with 123456 (default Admin Password) to use the diskAshur SSD.
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset of the diskAshur SSD. After a complete re-
set, all data will be lost and you will need to initialize, allocate and format the diskAshur SSD manually. Then you will be able
to use the default Admin Password 123456.
Q: Why did the operating system not recognize the diskAshur SSD after I completely reset the computer
and after I enter the User Mode?
A: You need to initialize, allocate and format the diskAshur SSD manually. For more information, refer to Initializing and
formatting the Hard Drive after a complete reset in this manual.
Q: How do I use the diskAshur SSD without a password?
A: As a full disk encryption product, the diskAshur SSD can never be used without a password.
Q: What encryption algorithm is used in this product?
A: The diskAshur SSD uses AES 256-bit algorithm.
Q: Why could I not initialize, partition or format the diskAshur SSD?
A: Ensure that you have administrator privileges. You can use only the administrator account to initialize, partition or
format the diskAshur SSD in the Admin Mode.
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