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Need help?Do you have a question about the Jabra Pro 920 Mono and is the answer not in the manual?
Explains humming noise with Jabra Pro 920 Mono on Avaya phones and its variability.
Steps to connect Jabra headset to Avaya phone via handset port to resolve humming.
Procedures for answering and ending calls while using the headset with the Avaya phone.
Instructions for connecting Jabra GN1000 for remote call control via handset port.
Connects GN1000 to Jabra base AUX port and configures base setting for remote control.
How to answer and end calls using the GN1000 remote handset lifter.
Explains humming noise with Jabra Pro 920 Mono on Avaya phones and its variability.
Steps to connect Jabra headset to Avaya phone via handset port to resolve humming.
Procedures for answering and ending calls while using the headset with the Avaya phone.
Instructions for connecting Jabra GN1000 for remote call control via handset port.
Connects GN1000 to Jabra base AUX port and configures base setting for remote control.
How to answer and end calls using the GN1000 remote handset lifter.
This document outlines how to resolve a humming noise issue when connecting a Jabra wireless headset to an Avaya 1400/9400/9500 series desk phone. It provides detailed instructions for two primary connection methods: basic audio connection using the Avaya handset port and remote call control using the Jabra GN1000 remote handset lifter and the Avaya handset port.
The core function of this guide is to enable users of Jabra wireless headsets, such as the Jabra Pro 920, Jabra Pro 9450, or Jabra Motion Office, to connect their devices to specific Avaya desk phones (1400/9400/9500 series) without experiencing an undesirable humming noise. This noise typically occurs when the headset is connected directly to the headset port of the Avaya phone. The document offers alternative connection strategies that reroute the audio through the handset port, thereby bypassing the problematic headset port and eliminating the humming.
The first method, "Basic audio connection using the Avaya handset port," focuses on establishing a fundamental audio link for calls. This setup allows the user to hear and speak through the Jabra headset, but requires manual interaction with the desk phone's handset to answer or end calls. The Jabra headset acts as an audio conduit, replacing the traditional handset for improved comfort and mobility, while the desk phone retains its primary call control functions.
The second method, "Remote call control using the Jabra GN1000 remote handset lifter and the Avaya handset port," enhances the basic connection by introducing remote call control capabilities. By integrating the Jabra GN1000 remote handset lifter, users can answer and end calls directly from their Jabra wireless headset, eliminating the need to manually lift or replace the desk phone's handset. This provides a more seamless and convenient user experience, particularly for those who frequently make or receive calls and benefit from hands-free operation. The GN1000 physically lifts the handset when a call is initiated or answered remotely, effectively mimicking the manual action.
Both methods aim to provide clear, hum-free audio communication through the Jabra wireless headset, leveraging the Avaya desk phone's existing infrastructure while mitigating a common audio interference issue. The guide ensures that users can maintain productivity and enjoy the benefits of a wireless headset without audio quality compromises.
The document details several usage features related to connecting and operating Jabra wireless headsets with Avaya desk phones.
For the Basic audio connection using the Avaya handset port, the connection process involves three key steps:
Once connected, answering and ending calls with this basic setup requires manual interaction with the desk phone:
A crucial usage feature for this basic connection is the Jabra base setting "Open desk phone line when undocked." This setting must be "on" to ensure an active link between the headset and the base when the handset is lifted. If the headset is undocked and the link becomes inactive, the user can reactivate it by pressing the Multifunction (answer/end) button on either the headset or the base (depending on the product). This ensures consistent connectivity.
For Remote call control using the Jabra GN1000 remote handset lifter and the Avaya handset port, the connection process is expanded:
With the remote call control setup, answering and ending calls becomes more streamlined:
A key usage feature for remote call control is ensuring the Jabra base setting "Electronic hook lifter" is configured to show "Jabra GN1000" as the selected solution. This ensures proper communication and functionality between the base and the lifter for remote call management. The document advises consulting the user manual for the specific Jabra headset for more details on these settings.
The guide emphasizes that the level of humming noise can vary depending on the speaker volume set on both the desk phone and the Jabra wireless headset, implying that users might need to adjust these volumes to find an optimal balance if any residual noise persists after implementing the recommended connection methods.
While the document primarily focuses on connection procedures and usage, it implicitly touches upon maintenance through its emphasis on correct setup and configuration, which are crucial for the long-term, hum-free operation of the devices.
In essence, while direct "cleaning" or "repair" instructions are absent, the document guides users toward maintaining optimal performance through correct setup, configuration, and resource utilization, all of which contribute to the longevity and effective operation of the Jabra wireless headset system with Avaya desk phones.
General| Wireless Technology | DECT |
|---|---|
| Talk Time | Up to 8 hours |
| Wearing Style | Headband |
| Type | Mono |
| Connectivity | Wireless |
| Earpiece | Single |
| Microphone Type | Noise-cancelling |
| Weight | 27 grams |
| Compatibility | Desk phones |
| Range | Up to 120 meters |
| Charging Time | Up to 3 hours |
