Jason International, Inc. · 501.771.4477 Page 15 of 16 Customer Service: 800.255.5766
Copyright © 2021 Jason International, Inc.
If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766
with the bath’s Product and Serial numbers before work is started. These numbers can be found on the label on the
front page of this manual and also adhered to the underside of the bath above the equipment.
ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.
FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.
WARNING: Always turn off power at the main electrical service panel when servicing the bath
a) No power to the motor or control box.
a) Reset circuit breakers and GFCI
if tripped. Check fuses and replace
if bad. Check voltage at motor when
control is on. If no voltage, control
is defective.
b) Motor is not plugged into control box.
b) Make sure plug is fully inserted
into the control box outlet.
c) Air switch/Plastic air tubing
disconnected or broken
c) Check and reconnect if
necessary.
Equipment does not manually
shut off.
a) Refer to installer/dealer.
Equipment shuts off by itself or
before set time elapses.
a) Motor overheated and thermal
protection device deactivated motor.
(Possible low voltage)
a) Make sure motor has sufficient
ventilation, clear and obstructions
and allow motor to cool down.
Check service and wire size.
b) Refer to Jason Customer Service
Circuit breaker trips repeatedly
b) Short circuit between the bath and
the breaker box.
b) Refer to installer/dealer.
c) Other items are connected to the
same circuit.
c) Refer to installer/dealer.
MICROSILK
®
[MS] PUMP SYSTEM
Pump operates, but no
microbubbles are injected into
the water.
a) Refer to installer/dealer.
Pump operates, but water is
not being pumped.
a) Suction or discharge blocked.
a) Check and remove obstruction
a) Damaged or defective seal
a) Refer to installer/dealer.
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