SERVICE
PROCEDURES
BASIC
SERVICE
PROCEDURE
We are particularly interested in maintaining good customer
relations.
Only
by having your complete confidence and
satisfaction with our product and its service can we assure our
continued success
as
manufacturers of recreational vehicles.
We
have found that continuing
a
pleasant and effective relationship
through our dealers is equally
as
important as maintaining the
technical excellence
of
our product.
Your
authorized dealer will
cordially assist you
in
providing service, maintenance, selection
of
options,
and instructions concerning the operation of your vehicle.
Should
you.
have
a probiern with service, please follow
the
below
listed
steps in this order.
I,
Contact your selling dealer's service department
for
an
appointment. Describe to
the
best of your knowledge
the
nature
of
the problem. Please keep appointments to establish
a
good. workable relationship
and
proper attitude.
2.
Contact the owner or General Manager of the dealership shouid
the initial attempt fail with the service department.
3.
Contact the:
Customer Relations Dept.
Jayco Incorporated
P.O.
Box
460
Middlebury,
IN
46.540
Phone:
(219)
825-5861
Give
a14
the
above information as requested along with serial
number
of
the coach
in
question. We will make every reasonable
attempt
to resolve your problem.
Please
bear
in
mind
that most problems arise from misunder-
standings concerning warranty coverage and service. Most
instances you will be referred to dealer level and
will
be resolved
with
dealer's facilities and personnel.
DEALER
Your authorized Jayco dealer has inspected and serviced your new
Sayco
R.V.
unit according to
our
pre-delivery inspection require-
ments.
He
is authorized to service and maintain your coach as
need be.
All
warranty requirements
are
to be performed
by
the
selling dealer uniess Jayco
gives
prior approval.
Some
R.V.
dealers may, at the time
of
need,
be
authorized service
centers for certain manufacturers of separately warranted products,
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