Joerns EasyCare Bed - Troubleshooting Electrical Issues; Troubleshooting Guide

15
Joerns® Bed Frames
EasyCare®
©2023 Joerns Healthcare • 6110444 RevA • 000547
Troubleshooting
Any loss of electrical function should be investigated with the following steps:
Event Possible Remedies
Bed not
responding to
pendant control
1. Check lockout status.
2. Check connection is fully inserted with cable secured.
3. Check the bed is plugged into power source and control box green light is illuminated.
4. Unplug bed for 60 seconds and plug back in.
5. If these steps fail to resolve the problem, call Technical Support at 800-826-0270.
Bed not
responding to
sta󰀨 control
1. Check lockout status.
2. Check connection is fully inserted with cable secured.
3. Check the bed is plugged into power source and control box green light is illuminated.
4. Unplug bed for 60 seconds and plug back in.
5. If these steps fail to resolve the problem, call Technical Support at 800-826-0270.
All lockout
indicators
ashing
1. Unplug bed for 60 seconds and plug back in.
2. Push and hold Hi-Lo up and down on sta󰀨 control or pendant simultaneously until ashing
stops (No more then 15 seconds).
3. If only the back or hi-low lockout LED now ashes, the specic function needs to be fully
lowered or raised for a position re-sync.
4. If these steps fail to resolve the problem, call Technical Support at 800-826-0270.
Hi-Low lockout
indicator ashing
1. Thermal overload condition. This should self correct in 2 minutes or less. Do not surpass 10%
duty cycle (2 min on/ 18 min o󰀨).
2. If these steps fail to resolve the problem, call Technical Support at 800-826-0270.
Back lockout
indicator ashing
1. The back sleep deck needs to be fully lowered or raised for a position re-sync. When lowered
ensure the actuator has stopped moving to conrm fully lowered position has been attained.
2. If these steps fail to resolve the problem, call Technical Support at 800-826-0270.
Knee Lockout
indicator ashes
when attempting
articulation
1. Bed is in a reverse Trendelenburg or comfort chair position, level bed (page 9, Figure 18).
2. Lower or raise Hi-Low to end of travel
3. If these steps fail to resolve the problem, call Technical Support at 800-826-0270
Note: Electrical damage can occur if a non-approved pendant is connected to the electrical system.