Joy-it DSO138-MINI - Other Information and Support; Electrical Equipment Disposal; Product Return Options; Customer Support Channels

www.joy-it.net
SIMAC Electronics GmbH
Pascalstr. 8, D-47506 Neukirchen-Vluyn
Published: 05.03.2021
12. SUPPORT
We also support you aer your purchase. If any questions remain or
problems arise, we are available to assist you via e-mail, telephone and
ticket support system.
E-Mail: service@joy-it.net
Ticket-System: http://support.joy-it.net
Phone: +49 (0)2845 98469 – 66 (9 - 17 Uhr)
For more information visit our website:
www.joy-it.net
11. OTHER INFORMATION
Our informaon and take-back obligaons under the Electrical
and Electronic Equipment Act (ElektroG)
Symbol on electrical and electronic equipment:
This crossed-out trash can means that electrical and electronic equipment
does not belong in the household trash. You must hand in the old equipment
at a collecon point. Before handing in, you must separate used baeries and
accumulators that are not enclosed in the old device from the old device.
Return opons:
As an end user, when you purchase a new appliance, you can return your
old appliance (which performs essenally the same funcon as the new one
purchased from us) for disposal free of charge. Small appliances with no
external dimensions larger than 25 cm can be returned in normal household
quanes, regardless of the purchase of a new appliance.
Possibility return to our company locaon during opening hours:
SIMAC Electronics GmbH, Pascalstr. 8, D-47506 Neukirchen-Vluyn
Possibility return in your area:
We will send you a parcel stamp with which you can return the device to us
free of charge. To do this, please contact us by e-mail at service@joy-it.net or
by phone.
Packaging informaon:
Please pack your old device securely for transport. If you do not have suitable
packaging material or do not wish to use your own, please contact us and we
will send you suitable packaging.