30
Troubleshooting
This chapter summarizes some common problems occurring in the use of the product. If you cannot solve a problem
according to the following information, please contact our after-sales service personnel or the customer service center
in your country/region.
Fault Cause Solution
The product cannot
be charged properly
The main body cannot contact
the charger correctly
Check the charger and the port on the main body
The floor brush cannot
spray water properly
There is water in the
vent outlet
The floor brush cannot
spray water properly
The LED displays
The battery is at a too high Wait until the battery’s temperature drops before
Indicater of clean water
flashes,but the clean
water tank is full
FF:01
There is not enough
water in the dirty water
tank, but the product
gives a warning for full
water
The clean water tank is not
installed properly
No filter net is installed in the
dirty water tank
There is not enough water in
the clean water tank
The clean water tank is not
installed properly
Install a filter net as described in the “Install the
dirty water tank” on Page 28
Remove the filter net and dry it at a ventilated
place as described in “Clean the float/filter
element/filter net” on Page 27. Install the filter net
as described in the “Install the dirty water tank” on
Page 28
Install the clean water tank properly
The main body
does not work
The dirty water reaches the max
level in the dirty water tank
Clean the dirty water tank
The rolling brush is intertwined Clean the floor brush
The rolling brush is not installed
Fill water in the clea
n water tank
Install the clean water tank properly
Install the rolling brush as described in the "Dismantle
and install the rolling brush" on Page 25
The filter net is blocked
The filter net is too damp
Clean the filter net
Naturally dry the filter net and then use it again
Not calibrated
temperature
Please refer to Page 29,and readjust machine according
to "Clean water tank alarm calibration"
using it again
The product shakes
heavily
The rolling brush is not
installed properly
Install the rolling brush as described in the
"Dismantle and install the rolling brush" on Page 25
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