Juniper ACX1100 - Contacting Customer Support and Returning the Chassis or Components

Juniper ACX1100

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PART 6

Contacting Customer Support and

Returning the Chassis or Components

•

Contacting Customer Support on page 129

•

Locating Component Serial Numbers on page 131

•

Packing and Returning Components on page 133

127Copyright © 2017, Juniper Networks, Inc.

Table of Contents

Default Chapter1
- Hardware Guide1
- Table of Contents3
- About the Documentation13
- Overview19
Chapter 1 System Overview21
- ACX1000 and ACX1100 Universal Access Router Overview21
- ACX1000 and ACX1100 Routers Hardware and CLI Terminology Mapping23
- Packet Flow on ACX Series Routers26
- Figure 6: ACX1100 Interface Port Mapping26
- Figure 7: ACX Series Router Packet Forwarding and Data Flow26
- Protocols and Applications Supported by ACX Series Routers27
- Figure 8: ACX Series Router Packet Handling27
- Table 5: Protocols and Applications Supported by ACX Series Routers28
Chapter 2 Chassis Components and Descriptions45
- Alarm Contact Port on ACX1000 and ACX1100 Routers45
- Figure 9: Sample Output Alarm-Reporting Device46
- Table 6: Alarm Relay Contact Functions46
- Clocking Ports on the ACX1000 and ACX1100 Router47
- Chassis Components and Descriptions47
- Figure 10: Sample Input Alarm-Reporting Device47
- Front Panel of an ACX1000 Router48
- Figure 11: Front Panel of the ACX1000 Router48
- Front Panel of an ACX1100 Router49
- Figure 12: Front Panel of the AC-Powered ACX1100 Router49
- Uplink Ports on ACX1000 and ACX1100 Routers50
- Leds on ACX1000 and ACX1100 Routers53
Chapter 3 Cooling System Components and Descriptions57
- Cooling System and Airflow in an ACX1000 and ACX1100 Router57
- Figure 14: Cooling System and Airflow in an ACX1000 and ACX1100 Router57
Chapter 4 Power System Components and Descriptions59
- ACX1000 and ACX1100 Power Overview59
- Table 15: Power Consumed by ACX1000 and ACX1100 Routers59
- Site Planning, Preparation, and Specifications61
Chapter 5 Planning and Preparing the Site63
- Site Preparation Checklist for ACX1000 and ACX1100 Routers63
- Requirements63
- Table 16: Site Preparation Checklist63
- General Site Guidelines64
- Site Electrical Wiring Guidelines65
- Table 17: Site Electrical Wiring Guidelines65
Chapter 6 Clearance Requirements67
- Clearance Requirements for Airflow and Hardware Maintenance on ACX1000 and ACX1100 Routers67
- Figure 15: ACX1000 and ACX1100 Chassis Dimensions and Clearance68
Chapter 7 Mounting Requirements69
- Cabinet Requirements for ACX1000 and ACX1100 Routers69
- Table 18: Cabinet Requirements and Specifications for the ACX1000 and ACX1100 Router69
- Rack Requirements for ACX1000 and ACX1100 Routers70
- Mounting Requirements71
- Table 19: Rack Requirements and Specifications for the Router71
Chapter 8 Physical Specifications73
- Chassis Physical Specifications for ACX1000 and ACX1100 Routers73
- Table 20: Physical Specifications of the ACX1000 and ACX1100 Router73
Chapter 9 Environmental Specifications75
- ACX1000 and ACX1100 Router Environmental Specifications75
- Table 21: Router Environmental Specifications75
Chapter 10 Power Specifications77
- ACX1000 and ACX1100 Router Grounding Specifications77
- ACX1100 AC Power Specifications79
- ACX1100 AC Power Cord Specifications79
- Power Specifications79
- Table 22: AC Power System Electrical Specifications79
- Table 23: AC Power Cord Specifications80
- ACX1000 and ACX1100 DC Power Specifications81
- Table 24: DC Power Electrical Specifications81
Chapter 11 Network Cable and Transceiver Planning83
- Determining Transceiver Support and Specifications83
- Calculating Power Budget and Power Margin for Fiber-Optic Cables84
- Understanding Fiber-Optic Cable Signal Loss, Attenuation, and Dispersion86
  - Signal Loss in Multimode and Single-Mode Fiber-Optic Cable86
  - Attenuation and Dispersion in Fiber-Optic Cable86
Chapter 12 Alarm, Management, and Clocking Cable Specifications and Pinouts89
- Alarm Contact Port Pinouts for ACX1000 and ACX1100 Routers89
- Table 26: Alarm Contact Connector Pinouts89
- Console/Auxiliary Port Connector Pinout on ACX Series Routers91
- Management Port Connector Pinout Information for ACX Series Routers91
- Alarm, Management, and Clocking Cable Specifications and Pinouts91
- Table 27: Connector Pinout for the Console/Auxiliary Port91
- USB Port Specifications for an ACX Series Router92
- Table 28: Management Port Connector Pinout Information92
- External Clocking Ports Specifications on the ACX1000 and ACX1100 Router93
- Initial Installation and Configuration95
  - Installing the Router95
  - Unpacking the Router95
Chapter 13 Installation Overview97
- Installing and Connecting an ACX1000 or ACX1100 Router Overview97
Chapter 14 Unpacking the Router99
- Unpacking an ACX1000 or ACX1100 Router99
- Parts Inventory (Packing List) for an ACX1000 and ACX1100 Router100
- Table 29: Parts List for an ACX1000 and ACX1100 Router100
Chapter 15 Installing the Router103
- Installing the ACX1000 or ACX1100 Mounting Brackets103
- Figure 18: Installing the Mounting Brackets to the Front of the ACX1000 or103
- Installing the ACX1000 or ACX1100 Router in the Rack104
- Figure 19: Installing the Mounting Brackets to the Rear of the ACX1000 or104
- Figure 20: Installing the Front-Mounted Router in the Rack105
Chapter 16 Connecting the Router to Ground107
- Connecting the ACX1000 or ACX1100 Router to Earth Ground107
- Figure 21: Grounding Points on the ACX1000 and ACX1100 Router108
Chapter 17 Connecting the Router to Power109
- Connecting DC Power Cables to the ACX1000 or ACX1100 Router109
- Connecting AC Power Cords to the ACX1100 Router111
- Figure 22: Connecting DC Power to the Router111
- Figure 23: Connecting AC Power to the Router112
Chapter 18 Connecting the Router to External Devices113
- Connecting ACX1000 or ACX1100 Routers to Management Devices113
- Connecting the ACX1000 or ACX1100 Router to External Clocking Devices116
  - Connecting 1PPS and 10Mhz Timing Devices to the Router116
  - Connecting a T1 or E1 External Clocking Device to the Router116
Chapter 19 Installing Components119
- Installing an ACX1000 or ACX1100 Transceiver119
Chapter 20 Configuring Junos os121
- Initially Configuring the ACX1000 or ACX1100 Router121
- Maintaining and Replacing Components125
Chapter 21 Routine Maintenance Procedures127
- Routine Maintenance Procedures for the ACX1000 and ACX1100 Router127
- Maintaining Cables that Connect to ACX1000 and ACX1100 Network Ports127
- Maintaining the ACX1000 and ACX1100 Uplink Ports128
Chapter 22 Replacing Chassis Components131
- Replacing an ACX500 or ACX1100 Console or Auxiliary Cable131
- Replacing an ACX1000 or ACX1100 Management Ethernet Cable132
- Replacing an ACX1000 or ACX1100 Fiber-Optic Cable133
  - Disconnecting an ACX1000 or ACX1100 Fiber-Optic Cable133
  - Connecting an ACX1000 or ACX1100 Fiber-Optic Cable134
- Replacing an ACX1000 or ACX1100 Transceiver135
- Part 5 Troubleshooting Hardware139
- Troubleshooting Hardware139
  - Troubleshooting Components139
Chapter 23 Troubleshooting Components141
- Troubleshooting Components141
  - Troubleshooting Resources for ACX1000 and ACX1100 Routers141
    - Command-Line Interface141
    - Front Panel Leds141
- Monitoring System Log Messages142
- Verifying Active Alarms142
- Understanding Alarm Types and Severity Classes on ACX Series Routers143
Chapter 24 Contacting Customer Support147
Chapter 25 Locating Component Serial Numbers149
- Displaying ACX1000 and ACX1100 Components and Serial Numbers149
- Figure 32: Serial Number ID Label149
- ACX1000 and ACX1100 Chassis Serial Number Label150
- Figure 33: ACX1000 Chassis Serial Number Label150
Chapter 26 Packing and Returning Components151
- Returning a Hardware Component to Juniper Networks, Inc151
- Guidelines for Packing Hardware Components for Shipment152
- Packing the ACX Series Router for Shipment152
- Safety and Compliance Information155
Chapter 27 General Safety Guidelines and Warnings157
- Definitions of Safety Warning Levels158
- Qualified Personnel Warning160
- Warning Statement for Norway and Sweden161
Chapter 28 Firesafetyrequirements163
- Fire Safety Requirements163
Chapter 29 Installation Safety Guidelines and Warnings165
- Installation Instructions Warning165
- Chassis Lifting Guidelines166
- Restricted Access Warning166
- Ramp Warning168
- Rack-Mounting and Cabinet-Mounting Warnings168
- Grounded Equipment Warning172
Chapter 30 Radiation and Laser Safety Guidelines and Warnings175
- Radiation from Open Port Apertures Warning175
- Laser and LED Safety Guidelines and Warnings176
Chapter 31 Maintenance and Operational Safety Guidelines and Warnings179
- Battery Handling Warning179
- Jewelry Removal Warning180
- Lightning Activity Warning181
- Operating Temperature Warning182
- Product Disposal Warning183
Chapter 32 Electrical Safety Guidelines and Warnings185
- General Electrical Safety Guidelines and Warnings185
- Action to Take after an Electrical Accident186
- Prevention of Electrostatic Discharge Damage187
- ACX1100 AC Power Electrical Safety Guidelines188
- Figure 34: Placing a Component into an Antistatic Bag188
- AC Power Disconnection Warning189
- ACX1000 and ACX1100 DC Power Electrical Safety Guidelines190
- DC Power Copper Conductors Warning191
- DC Power Disconnection Warning192
- DC Power Grounding Requirements and Warning193
- DC Power Wiring Sequence Warning194
- DC Power Wiring Terminations Warning196
- Midplane Energy Hazard Warning197
- Multiple Power Supplies Disconnection Warning197
- TN Power Warning198
Chapter 33 Agency Approvals and Compliance Statements199
- Agency Approvals for ACX1000 and ACX1100 Routers199
- Compliance Statements for NEBS for ACX1000 and ACX1100 Routers201
- Compliance Statements for Environmental Requirements203
  - Routers203

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