Problem Cause
The unit does not operate
The unit does not operate if it is turned on immediately after it is turned off. This is to protect the
unit compressor. Please wait for about 3 minutes before turning the unit on again.
Odours are emitted
Some odours may be emitted from the indoor unit. This is the result of room smells (such as
furniture, tobacco, etc) which have been taken into the unit.
Consult your authorised service centre for cleaning if the odours persist.
“Water flowing” noise
The swishing noise like water flowing is the refrigerant flowing inside the unit.
Mist is emitted in COOL mode
During cooling operation, a thin mist may be seen emitted from the indoor unit due to high room
temperature and humidity. After a period of time, the mist will disappear as the room temperature
and humidity decrease.
Cracking noise
This is the sound of friction caused by expansion and/or contraction of panel or other parts due to
the change of temperature.
The unit cannot be started up
Cooling/Heating effect is poor
Water leakage of indoor unit
Water leakage of outdoor unit
Noise from indoor unit
in the reverse direction.
Indoor unit cannot blow air
order to prevent cold air (within 2 minutes).
the outdoor and the indoor heat exchanger. The unit will defrost automatically and indoor unit
will stop blowing air for 2-3 minutes.
condensing water being vapourised again.
Moisture on the air outlet
If the unit operates at high humidity for a long time, moisture may be generated on the air outlet
grill and then drip off.
H1code:defrosting
This is normal. The unit is in defrosting operation and heating will recommence soon.
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