Troubleshooting Your Water Optimizer
Troubleshooting Your Water Optimizer 15
Below are some simple steps to troubleshoot the most frequent issues our users experience.
If your issue is not listed in this section, or you feel in any way confused, please feel free to
contact us.
Call us at 1-844-374-6576, or email us at support@drinkpod.com.
Issue #1:
My Water Optimizer is dispensing slowly.
Solution 1: Check to ensure you home’s water line is providing sucient water pressure.
Solution 2: Something may be restrictng water ow. Is a section of tubing pinched? Are all
of the valves between your water source and the Optimizer open as far as they’ll go?
Solution 3: Your lters may need replaced. Filters will slowly become more clogged by the
contaminants they lter out, slowing water ow. The lifespans we list are average, and
may vary greatly for those with abnormaly high contaminants in their water.
Issue #2:
My lter lifespan seems very short.
Solution 1: Are your lters in the wrong order? Review the order in which you’ve installed
your lters, and ensure they match the correct order shown here, “Filter Details” on
page 4. Instructions for moving and replacing lters can be found here, “Replacing
Your ’s Filters” on page 9.
Solution 2: Filters will slowly become more clogged by the contaminants they lter out,
slowing water ow. The lifespans we list are average, and may vary greatly for those
with abnormaly high contaminants in their water.
Issue #3:
My Water Optimizer isn’t powering on.
Solution 1: Check to make sure GFI (red and black buttons on certain electrical outlets)
has not been tripped. If it has, reset it. If it trips again, you have a short somewhere. We
highly recommend calling a professional electrician.
Solution 2: Check your electrical circuit breaker.
Solution 3: Test your electrical outlet with another device.
Solution 4: Contact support at 1-844-374-6576, or email us at support@drinkpod.
com.
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