16
SECTION 5
TROUBLESHOOTING
SITUATION SOLUTION
Brewer will not
brew when used
for the first time
• Plug Brewer into an independent outlet.
• Check to be sure that it is plugged in securely.
• Plug into a different outlet.
• Reset the power outlets’ circuit breaker if necessary.
• Reset the brewer breaker button located on the maintenance panel. The
maintenance panel is at the lower right rear of the brewer behind a small
access door.
• The Brewer must be primed for use by filling the internal hot water tank
before the first brew. The brew size LED’s will be flashing on the right side of
the brewer. (refer to page 9)
• If Brewer is cold/frozen, wait for two hours for it to reach room temperature
before powering on.
Brewer will
not brew
• After placing the K-Cup
®
portion pack in the K-Cup
®
Holder, make sure that
the Handle is pushed all the way down securely and the back lit blue Brew
Buttons on the right side of the brewer are flashing.
• If the LCD screen is alerting you to ‘ADD WATER TO CONTINUE’, add
water to the Cold Water tank.
Brewing a
partial cup
• If a prime sequence has been performed, without a cleansing brew, the first
cup may be “oversized”. The next cup brewed will be brewed to the proper
selected size.
• The Exit Needle may be clogged. (refer to page 12).
• Clean K-Cup
®
Holder if necessary and rinse under faucet. (refer to page 12).
• If the brewer is alerting you to perform a 'DE-SCALE', descale the Brewer
(refer to page 13).
Brewer does not
have power
If any problems persist, contact Customer Service at 1-888-CUP-BREW (287-2739).
Brewer
indicates TCO
error
• Hot water tank drain valve is open.
• Tubing to hot water tank is leaking
• Faulty TCO (Thermal Cut Out device)